Account Executive, Membership Services

Key Responsibilities

• Manage and maintain an assigned portfolio of Season Ticket Member accounts with focus on annual renewal retention.
• Establish meaningful relationships with Current Nissan Stadium and new Nissan Stadium Clients.
• Conduct proactive outreach strategies (calls, emails, in-person meetings) to build long-term relationships and meet or exceed all touchpoint expectations.
• Conduct regular face-to-face meetings with Season Ticket Members to provide personalized service and enhance fan experience.
• Maintain high satisfaction ratings through Voice of the Fan surveys and other feedback channels, to continuously improve service standards.
• Work game days and service customer needs, make in-seat visits, assist fans and interact with Season Ticket Members during special game day experiences.
• Maintain accurate, up-to-date client records in SeatGeek ticketing system and CRM software.
• Support execution of special events that add value to members and prospects.
• Attend all training sessions and participate in regular team meetings.
• Afford other duties as assigned by Manager, Membership Service.

Qualifications

• Bachelor’s Degree from an accredited college or university required.
• Degree in Business, Sports Administration, or related field preferred.
• 2-3 years of service or sales experience in sports or hospitality industry preferred.
• Self-motivated professional with strong work ethic and excellent written and verbal communication abilities.
• Proven customer service skills with ability to balance competing priorities and manage customer expectations.
• Collaborative team player who thrives in a team-first environment.
• Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred).