Account Executive, Membership Development

About The Organization

The Kalamazoo Growlers are a summer collegiate baseball team in the Northwoods League. The Growlers are two-time Northwoods League Champions (2022, 2024) and four-time Northwoods League Organization of the Year recipients (2016, 2020, 2022, 2024). The team consistently finishes in the top 5 in attendance in the league each year and has been ranked the #2 ballpark in the country. Known for outrageous promotions like "Coach Drake" (a 6-year-old manager) and "Salute to Selfie Night" (2014's Ballpark Digest Promotion of the Year), the Growlers play at Honor Credit Union Stadium, a 3,500-seat ballpark located just outside downtown Kalamazoo.

Responsibilities

• Be the expert on Zoo Crew memberships, helping families sign up for a summer packed with baseball, fun, and exclusive perks, and serve as their go-to account rep for ticket questions or assistance.
• Promote and sell participation in theme nights (e.g., Disney on Dirt, Firework Fridays) by engaging families and building excitement.
• Craft tailored ticket packages for Zoo Crew members and season ticket holders, selling the experience rather than just seats.
• Make 60-70 phone calls per day to connect with clients, build relationships, and help them plan their summer at the ballpark.
• Develop new sales leads, actively prospect, and maintain daily, weekly, and monthly call logs.
• Ensure clients have a seamless and enjoyable experience on game nights by being a visible, supportive presence.
• Contribute to hitting sales targets and filling the ballpark with community energy.

Requirements

• Positive attitude and exceptional phone presence—ability to engage and delight callers.
• Passion for community engagement and working with individuals and families.
• Strong organizational skills to manage multiple conversations and ticket packages simultaneously.
• Creative problem-solving to plan hassle-free events for groups.
• Self-starter with a competitive drive and ability to thrive in a team environment.
• Natural ability to build rapport and connect with diverse people.
• Self-motivated, organized, and skilled in time management.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree in Business, Sport Management, Marketing, or a related field.
• Prior experience in the sports industry is preferred but not required.
• Telemarketing and/or sales experience is preferred.
• Strong written and verbal presentation skills.
• Demonstrated leadership, interpersonal, negotiating, and closing skills.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive salary with an aggressive commission structure.
• Health, dental, and vision benefits.
• 401(k) matching program.
• Unlimited PTO policy (with advance management approval).
• Free gym membership.
• Monthly social and group outings with front office staff.