Jobs · Business Development · Minnesota

Account Executive, Membership Services

Minnesota Timberwolves · Minneapolis, MN · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First part: "Why Join the Pack?" is a paragraph describing culture. Could be "About the role" or maybe "About the team". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings. We need to preserve all substantive information, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove EEO statement, DEI commitment, E-Verify statement, "Apply now to interview with us!" etc. We need to keep the position summary/objective, essential functions, knowledge/skills/abilities, experience, education, supervisory responsibility, work environment, physical demands, benefits & compensation. We need to format lists with
  • for any list of duties/requirements/benefits. We need to use

    for prose. We must not repeat job title as heading (page already shows it). Not given job title but we can ignore. We must not put Job ID/requisition numbers as headings. We must include a section only when posting has real specific content for it; never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). We need to decide which sections to include. Let's extract content: - Why Join the Pack? (culture) => could be "About the role" or maybe "About the team". We'll use

    About the role

    and put that paragraph. - Position Summary/Objective: "The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves & Lynx." => could be part of About the role or separate "Position Summary". We'll include in About the role maybe. - Essential Functions: list of duties. We'll create a

    Responsibilities

    with a
    • list. Essential Functions bullet list: - Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members. - Renew and grow the designated business portfolio within all assigned season ticket members. - Cold call, attend charity events and networking events, conduct professional meetings with potential prospects. - Grow current accounts by selling Premium Seating and Group Tickets. - Responsible for 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards and at least 1 surprise & delight per week. - Account Executive must also have contact with their clients every 60 days. - Generate new sales revenue by adding new clients to business portfolio. - Participate in the Timberwolves & Lynx on-going training programs. - Document all communications with clients in CRM. - (Note: "Please note this job description is not designed to cover or contain a comprehensive list..." that's boilerplate; we should remove that line.) We'll keep those bullet points. - Knowledge, Skills, Abilities & Other: list of skills. We'll create

      Skills

      maybe or

      Qualifications

      . The instruction includes Qualifications, Skills. We'll decide. We have: Strong written and verbal communication skills required. Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business. Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience. Ability to tactfully handle and resolve issues and follow up accordingly. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred. Knowledge of CRM is strongly preferred. Able to work flexible hours including nights, weekends and holidays. Ability to work well on a team and independently. Ability to manage specific processes and tasks in the department under supervision. We'll put these as
      • under Skills. - Experience: Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred. We could put under Experience heading, maybe "Experience". Not in the list of headings but we could use "Qualifications" to include experience and education. The instruction gave examples but not limited; we can use other headings if needed? It says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples; we can use others if needed but better to stick to those. Experience could go under Qualifications. Education also under Qualifications. Thus we can have

        Qualifications

        with subpoints: Experience and Education. - Experience: Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred. - Education: Bachelor’s degree or equivalent experience preferred. - Supervisory Responsibility: "This position does not have supervisory responsibility". That's a statement; we could include under Qualifications maybe as a note. It's not filler; it's specific. We'll include as a

        maybe. - Work Environment: description. Could be under "Work Environment" but not in the list; maybe we can put under "About the role" or separate "Work Environment". Since not in examples, maybe we incorporate into About the role or Qualifications? But we can create a heading "Work Environment" as

        Work Environment

        if we think it's substantive. The instruction didn't forbid other headings, just gave examples. It said "Use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; but we could also use others if needed. Safer to stick to those. Work environment could be part of About the role or maybe under Qualifications? Not ideal. Could be under "About the role". We'll incorporate a paragraph about work environment inside About the role. - Physical Demands: description. Could be under About the role as well. - Benefits & Compensation: we need Benefits and Pay sections. The posting includes base salary range: $50,000 with opportunity to earn bonus and commission. Also benefits list. So we need

        Pay

        and

        Benefits

        . Also maybe Schedule? Not given specific schedule besides office hours Monday-Friday 8:30AM-5:30PM, plus events. That's schedule info. We could include Schedule section. The posting says: "Office hours are typically Monday-Friday from 8:30AM-5:30PM. In addition to working office hours staff may be required to work Timberwolves & Lynx home games, member events and meetings, and networking events." That's schedule specifics. So we can include

        Schedule

        . Thus sections: About the role, Responsibilities, Skills, Qualifications, Pay, Benefits, Schedule. We must not include Requirements if not present; we have no separate requirements beyond skills/experience. We must not include placeholder text. Now we need to format. We'll produce HTML fragment:

        About the role

        Why Join the Pack? We understand that to win championships, it starts with the people. We’re all teammates with a united focus on fostering an inclusive winning culture that empowers, values and recognizes each other. Because working together is how we do what’s right for the communities we live, work and play in. It’s how we innovate, learn and grow as individuals and as a group. And it’s how we elevate lives through the power of basketball.

        Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves & Lynx.

        Work Environment: This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30AM-5:30PM. In addition to working office hours staff may be required to work Timberwolves & Lynx home games, member events and meetings, and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Work is generally performed within an office environment with standard office equipment available. This job also operates in a sports arena which includes bleachers/steps as well as moderate to high levels of noise.

        Physical Demands: While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate ... (the text cuts off). We need to preserve the rest: The original text: "The employee frequently is required to remain in a stationary position, as well as operate". It seems incomplete; maybe the original had more but we have to keep as is. We'll keep that sentence exactly. But we need to check if that is boilerplate? It's part of Physical Demands; we keep. Now Responsibilities:

        Responsibilities

        • Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members.
        • Renew and grow the designated business portfolio within all assigned season ticket members.
        • Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
        • Grow current accounts by selling Premium Seating and Group Tickets.
        • Responsible for 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards and at least 1 surprise & delight per week.
        • Account Executive must also have contact with their clients every 60 days.
        • Generate new sales revenue by adding new clients to business portfolio.
        • Participate in the Timberwolves & Lynx on-going training programs.
        • Document all communications with clients in CRM.
        Now Skills:

        Skills

        • Strong written and verbal communication skills required.
        • Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
        • Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
        • Ability to tactfully handle and resolve issues and follow up accordingly.
        • Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
        • Knowledge of CRM is strongly preferred.
        • Able to work flexible hours including nights, weekends and holidays.
        • Ability to work well on a team and independently.
        • Ability to manage specific processes and tasks in the department under supervision.
        Now Qualifications:

        Qualifications

        Experience: Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

        Education: Bachelor’s degree or equivalent experience preferred.

        Supervisory Responsibility: This position does not have supervisory responsibility.

        Now Pay:

        Pay

        Sales Compensation: The base salary range for this non-exempt role will be: $50,000 with the opportunity to earn bonus and commission.

        Now Benefits:

        Benefits

        • Regular full-time employees have access to medical, dental, and vision plans, health saving

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