Account Executive, Membership Services

Full-time, exempt position located at SAP Center in San Jose, CA, reporting to the Senior Manager of Membership Services.

About the role

Team Teal is seeking an Account Executive for our Membership Services department. This role focuses on building lasting relationships with our member base through phone calls, texts, emails, and face-to-face appointments to ensure continuous membership renewal. The Account Executive will also work toward achieving established new business sales goals for the San Jose Sharks.

Responsibilities

• Establish and maintain client relationships to drive satisfaction and retention.
• Create and track mandatory touch-point opportunities for each account or interaction.
• Implement renewal cycle steps and meet deadlines as instructed.
• Act as the main liaison between the San Jose Sharks and ticket holders, independently assessing and remediating customer concerns.
• Oversee the execution and implementation of client amenities and services to optimize client experience and maximize sales profitability.
• Participate as a team member within the Ticket Sales department to support customer service, retention, and sales performance.
• Collaborate with other Sharks and Arena departments to maintain a cooperative, client-oriented focus.
• Provide creative input and assertive follow-through to enhance client satisfaction and retention.
• Identify sales opportunities through networking and aggressive outreach to the client base.
• Perform other tasks and projects as requested.

Requirements

• A minimum of six months of sales experience, preferably in an entry-level sales role within the sports industry.
• Bachelor’s degree in sports management, business, marketing, or a related field preferred (advanced degree is a plus but not required).
• Proven track record of sales excellence and development of client relationships in the sports industry.
• Positive attitude, coachability, and strong work ethic.
• Ability to work independently, be self-directed, and demonstrate initiative.
• Strong judgment and decision-making skills, along with effective time management.
• Flexibility to work weekends, nights, and holidays as required by the event schedule.
• Experience or working knowledge of Ticketmaster Archtics ticketing platform and CRM systems.
• Bilingual (English/Spanish) preferred.

Physical Requirements

• Ability to sit, stand, and use a computer for extended periods.
• Communicate via phone and email with a variety of individuals.
• Bend at the waist, reach overhead, and lift up to 15 lbs with or without accommodation.
• Navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
• Work occasional extended hours, including nights, weekends, and holidays (with advance notice).
• May be required to travel to other company locations.
• May be required to attend conferences, events, and training sessions within the Bay Area or in- or out-of-state locations.

Benefits

• Competitive compensation: $70,304 base salary plus variable incentive plan.
• Medical, dental, and vision insurance (all LGBTQ+ friendly).
• Flexible Spending Accounts.
• Pretax transportation benefit.
• 401K (pre-tax and Roth options).
• Generous paid time off policy.
• Minimum of 10 paid holidays and wellness days per year.
• Complimentary or discounted sports and concert tickets.
• Other league and partner discounts.
• Central office location in downtown San Jose with convenient access to Caltrain, VTA, major freeways, and free parking.
• Inclusive culture valuing diversity of background and a passion for community impact.
• Potential for flexible scheduling and telework opportunities.
• Access to on-site EV charging stations on non-event days.

This position is not eligible for U.S. work authorization sponsorship.

About the Company

Sharks Sports and Entertainment (SSE), founded in 1991, is a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. SSE is expanding its presence in the Bay Area and surrounding Northern California communities. Our culture reflects the values of technology, innovation, diversity, and excellence that define the Bay Area. We are guided by our Pioneering Principles: Team success, Exceptional experience, Appreciation of diversity, More risk, Trust, Empowerment, Authenticity, and Leadership. We unite people through a shared love of ice sports, entertainment, and our hometown under the banner of #TealTogether.