Account Executive, Membership Services

Summary The Account Executive (AE), Membership Service performs ticket sales, retention and customer service activities as it relates to season ticket accounts and general ticket-related services. The AE, Membership Service will assist in retaining Season Ticket Members (STM) through selling of tickets for all events, handling customer inquiries, and providing outstanding customer service. Duties & Responsibilities Establish and maintain client relationships that will result in client satisfaction and retentionProvide excellent customer service to prospects and current clientsMeet and/or exceed annual retention and sales goals as provided by Ticket Operations LeadershipMake a minimum of 60 outbound phone calls per day to strengthen customer relationshipsMaintain accurate and detailed records of all current client and prospects within CRM systemActive involvement in the community to continually build sales pipelineAssist in the selling of new season tickets, partial plans, groups, and maintenanceTrack and document customer complaints and assist in finding a resolution and following up with the customer after action is takenRespond to incoming phone calls to be sure they are answered quickly and efficientlyMaintain a functional and organized workspaceMaintain a level of knowledge of programs and events to adequately assist customersAssist in bulk mailings to STMs or other ticket purchasersOther duties as assigned Minimum Qualifications for the Position: Minimum of 1-3 years of sports sales and/or service experienceBachelor’s degree preferredProficient in Microsoft Office products (Outlook, Word, Excel). Experience with TicketMasters, Archtics, KOR CRM system(s), a plus. Strong organizational, time management, and problem-solving and decision-making skillsExcellent oral and written communication skillsAbility to work non-traditional hours including nights, weekends, and holidays as needed. Compensation The base hourly rate for this role is $16.83. Account Executives, Membership Services may earn additional commission based on renewal percentages and targets. Benefits & Incentives Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.Investments: 401(k) with employer matching; annual discretionary defined employer contributionsPaid Time Off: Paid Volunteer DaysSabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when availableWellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more. Hockey Western New York, LLC is an Equal Opportunity Employer