Practice Support Assistant (Per Diem)
Massachusetts Health & Hospital Association · Medford, MA · 1 mo ago
On-siteAdministrative$16.15–$28.8/hrFull-time
About the Role
Practice Support Assistant in Pediatrics, providing administrative and customer service support with a high level of autonomy.
Key Responsibilities
- Manage complex scheduling, appointment booking, and patient outreach.
- Handle data collection, reporting, follow-up activities, referral tracking, and insurance authorizations.
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out.
- Complete forms, prior authorizations, prescriptions, and documentation.
- Collaborate with supervisors on coverage and workflow, participate in quality initiatives and projects.
Qualifications & Skills
- High School Diploma/GED; 1+ years of customer service experience.
- Basic proficiency in Microsoft Office.
- Preferred: Associate's in medical office administration, Pediatrics experience, familiarity with scheduling software and electronic medical records (Epic or similar), strong problem-solving and patient management skills.
Pay & Schedule
- Per diem role with flexible call-in coverage during business hours.
- Compensation ranges from $16.15 to $28.80 per hour.
Benefits
- Comprehensive health packages, incentives, and retirement options.