Practice Manager - Utica GYN

Responsibilities

• Directs day to day operations of assigned practice(s).
• Ongoing review and evaluation of operational issues.
• Recommends measures to improve performance and increase efficiency in the office, including policy, budget and other practice related issues.
• Collaborates with the SDO and the Patient Access & Coding Supervisor regarding budgeting, net revenue growth, expense management, billing, coding and contract negotiation.
• Collaborates with the SDO, Director of Human Resources regarding hiring, orientation, compensation, benefits, employee relations and compliance.
• Collaborates with the SDO, CMO and Marketing Coordinator to promote practice and physicians in an effective manner to the public and referral sources and identify new revenue streams.
• Collaborates with the SDO, CMO and Corporate Compliance Coordinator to include corporate liability protection, physician malpractice, OSHA & CLIA compliance issues, patient safety, HIPAA compliance and patient satisfaction.
• Knowledge & leadership skills, ethical standards, staff motivation, staff & continuing education.
• Initiates and facilitates staff meetings.
• Attends educational seminars and activities, which benefit the practices.
• Oversees clinical nursing care in collaboration with CMO and PHM Nurse, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical record documentation.
• Provides direct supervision to nurses and subordinate staff in conjunction with CMO and SDO, ensuring appropriate assessment and treatment of patient health.
• Serves as key problem-solving resource for staff on patient issues.
• Studies patient needs/trends and suggests solutions to ongoing patient care problems.
• Collaborates with Quality to compile/analyze data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity and prepares reports for administration.
• Collaborates with SDO and Emergency Management Director to participate in planning related to emergency/disaster responses.
• Works with clinical point of care nurse in each department/site to accurately monitor all clinical logs for accuracy.
• Studies patient needs/trends, analyzes patient flow problems, and suggests solutions to patient care problems.
• Collaborates with other departments that impact family health center operations.
• Completes reception and call center staff competencies and updates.
• Participates in medical practice planning related to clinic and emergency/disaster response system.
• Ensures that offices/departments are staffed appropriately.
• Performs other duties as assigned.

Requirements

• BS or BA in Health Services Administration
• Five years of medical office experience including three years in a supervisor/management capacity, in the healthcare industry preferred