Practice Manager - Sports Medicine & Primary Care

About the Role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, and implements and supports MSF policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.

Responsibilities

• 60% Daily Operational Management
  • Human resource responsibilities including hiring, evaluating, providing annual performance evaluations, promotion, dismissal, coaching, counseling, conflict resolution, and growth and development.
  • Determine appropriate staffing levels and maintain employee schedules to assure coverage while maintaining fiscal responsibility with overtime.
  • Manage staff payroll and individual staff HR records.
  • Create, oversee, train, and implement patient services policies and procedures.
  • Resolve and manage patient complaints and requests for service promptly and courteously.
  • Engage staff in adjusting clinical workflows to ensure highly efficient patient care.
  • Manage monthly financials including accounts payable and accounts receivable.
  • Manage inventory and purchasing in accordance with budget.
  • Prepare preliminary capital and human resources budgets for review and approval.
  • Assure timely capture and input of all billing information.
  • Manage practice equipment maintenance needs and oversee maintenance agreements and service contracts in conjunction with the director.
  • Assist the director in managing contractual agreements.
  • Provide on‑site IT support and/or coordinate IT work with outside vendors; apply and implement upgrades.
  • Coordinate safety, security, customer service, HIPAA, risk management, compliance, and code training; enforce regulations.
  • Oversee building repairs and practice construction projects.
  • Review and enforce regulatory compliance, building safety, and code regulations.
  • Assess the need for physician services at practice locations; manage physician schedules of professional and ancillary services.
  • Serve as a point of contact for physician paperwork, meeting requests, and billing reconciliation.
  • Act as a liaison between physicians, associates, and organizational leaders.
• 30% Performance Management
  • Monitor patient satisfaction data and implement improvements to increase ratings.
  • Investigate financial variances to budget and recommend actions to improve monthly performance.
  • Assist the Director with long‑range financial and business planning, including capital and operating budgets.
  • Meet annual goal deployment metrics as assigned.
  • Develop and execute plans to improve outcomes.
  • Provide and review monthly physician and practice performance data with all providers.
  • Collaborate with marketing and business development to market and grow the practice.
• 10% Organizational Transformation
  • Translate and educate staff on organizational strategy and vision.
  • Communicate and execute organizational change initiatives within the practice.
  • Serve on committees to optimize performance.
  • Pilot, implement, and champion new programs, services, and processes.
  • Enhance operational effectiveness and cost containment through innovation without compromising quality of care.
  • Focus on safety, quality, and efficiency as a High Reliability Organization (HRO).

Minimum Qualifications

• Bachelor’s Degree (required).
• Healthcare or Business Administration or related field required; Master’s Degree strongly preferred.
• Minimum of 7 years of related health‑care experience, preferably in an ambulatory care setting, including 5 years of supervision or management experience.
• Minimum of 10 years of health‑care management experience, preferably in an ambulatory setting, may be substituted in lieu of the above requirements in certain circumstances.

Schedule

Day shift, scheduled weekly hours: 40.

Department

Sports Medicine Administration.

Join Us

If your passion is to work in a caring environment, you believe that learning is a lifelong process, you strive for excellence, and you want to be among the best in the healthcare industry, we invite you to apply.