Practice Manager - Primary Care

Job Responsibilities

• Provides management, guidance and training to staff in daily practice operations.
• Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of department.
• Ensures scheduling of staff to promote provider productivity as well as to promote high clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access to practice.
• Ensures accuracy of payroll submission.
• Ensures overtime and/or temporary personnel are within budget.
• Affords assistance with payroll issues.
• Understands and assures compliance for regulatory, accreditation and system process.
• Conducts both weekly standup and monthly staff meetings.
• Prepares agendas and forwards meeting notes to Executive Director.
• Reviews monthly financial performance.
• Identifies opportunities for improvement and works with physicians to develop a Site-Specific Action Plan to implement necessary changes to meet budget.
• Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding and documentation, non-provider labor, building occupancy expenses, and clinical supply costs.
• Participates in annual budget development, and is accountable for practice adherence to budget and/or other fiscal goals.
• Reviews point-of-service collections daily and accounts receivable on at least a monthly basis to ensure A/R is within established standards.
• Works with Central Billing Office and subordinate staff to create action plans to address variances in A/R to standards.
• Ensures subordinate staff is trained, capable and held accountable to provide high quality care in a caring manner, as well as for all other tasks within practice.
• Provides ongoing performance appraisal of all non-provider support staff, with the assistance and input of the Practice Administrator and physicians.
• Conducts annual evaluation process for subordinate staff and compiles information for human resource department in a timely manner.
• Maintains communication with Director on weekly basis to review the action plans, as well as other projects defined by Director.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, or related field.
• Minimum of 5 years of experience in healthcare management, preferably in a physician practice setting.
• Experience in managing multiple departments and supervising staff.
• Strong knowledge of healthcare regulations and accreditation standards.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.