Practice Manager, Primary Care

About the role

The Mass General Brigham Medical Group is seeking a full-time Practice Manager to oversee day-to-day primary care operations for our Watertown and Westwood locations. This position oversees a team of 5 providers and 10 staff members in Watertown, and a team of 12 providers and 3 nurses in Westwood.

Responsibilities

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff.
• Affords corrective action if appropriate.
• Affords ongoing coaching, counseling, and training to practice employees.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
• Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department’s payroll, including the resolution of payroll issues.
• Maintains patient billing activity to ensure compliance with revenue procedures.

Qualifications

• Bachelor's Degree in a related field of study required.
• 5-7 years' supervisory experience required.

Additional Job Details

• Experience working in a healthcare environment required.
• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.