Practice Manager - San Diego

About the role

Under the direction of the Director of Operations, the Practice Manager partners with physicians and all members of the team performing a full range of office management and administrative duties. Responsible for creating a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly. This position requires demonstrated excellence in administrative and operational functions. The successful candidate must possess the ability to maintain a confident, focused, and professional persona while accommodating different work styles and personalities, demonstrating consistent sound judgment, making timely decisions in complex situations, and setting priorities among multiple projects. Meticulous attention to detail and consistent, timely follow-through are essential.

Responsibilities

• Manages all aspects of day-to-day operations for assigned practice locations under the general supervision and guidance of the Director of Operations.
• Direct management of the medical office team including assessing, interviewing, hiring, managing, guiding, and coaching clinic and administrative team members.
• Performs team member evaluations in a timely and professional manner to ensure career growth, development, and retention.
• Liaise closely with doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer to ensure office policies, procedures, labor law, and other postings are up to date.
• Creates and manages both doctor and office personnel schedules to ensure proper coordination of coverage, including during absences.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective, efficient, kind, and professional manner when providing clerical or administrative support.
• Train front office personnel on patient registration/check-in, verifying patient information (demographics, employment, insurance), collecting copayments, and handling missing or required paperwork.
• Ensure steady workflow patterns throughout the office while striving for uninterrupted service.
• Lead focus on optimizing patient satisfaction and experience.
• Strive to maintain good working relationships with peers, physicians, and all team members.
• Assists physicians in renewing medical, DEA, Fluoroscopy, and Radiology licenses.
• Renew business licenses and fictitious name permits in a timely manner to ensure compliance.
• Efficient management of medical and office supplies by evaluating, conducting timely inventory checks, ordering, and uploading receipts into the RAMP reimbursement system; maintains properly documented inventory records.
• Inspect fire extinguishers monthly and properly document required records.
• Ensures RAMP process/protocol is followed for business reimbursement.
• May organize office and/or lunch meetings as needed or requested.
• Performs other duties as requested.

Locations

• SoCal Foot Care – San Diego, CA
  3424 1st Avenue, San Diego, CA 92103
• SoCal Foot Care - Chula Vista
  890 Eastlake Pkwy, Suite 103, Chula Vista, CA 91914
• SoCal Foot Care - La Mesa - Grossmont
  152 5565 Grossmont Center Dr, Bldg 3, Suite 152, La Mesa, CA 91942

Qualifications

• Bachelor’s degree preferred with 3-5 years demonstrated experience in a healthcare environment in areas such as patient scheduling, insurance verification, billing and collections, and/or patient financial services.
• Ability to build rapport and interact effectively with personnel at all levels within the practice and with external vendors and business partners.
• Highly ethical behavior and good judgment.
• Effective listening, verbal, and written communication skills.
• Experienced in time and project management with demonstrated critical thinking skills.
• Flexible with the ability to successfully manage ever-changing priorities.
• Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
• Leads by example, portraying the company in a highly professional manner both within and outside of the office.
• Strong leadership skills with the ability to oversee and coordinate office operations.
• Ability to solve day-to-day problems with physicians, team members, and patients, including mitigating conflicts under stressful situations.
• Current knowledge of healthcare systems and operations, including handling computer malfunctions.
• Willingness to accept additional assignments as requested.
• Desire to participate and function as a true collaborator.
• Ensures accurate, timely completion of assigned responsibilities.
• Respectfully accepts coaching and guidance to continually improve and adapt.
• Refrains from participating in office gossip.
• Proficient with Microsoft Office (Word, Excel, Outlook), database creation, and report generation.
• Ability to operate and monitor basic office equipment such as fax, postage, and copy machines.
• Legal eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass a background investigation, pre-employment screening, including a valid Driver’s License and clean DMV record with proof of insurance.
• Combination of academic education, professional training, and applied work experience that demonstrates the ability to successfully perform the essential functions of the position may be considered.

Pay

$69,000 - $74,000