Practice Manager (Pediatrics)

About the role

HHM Health is a patient‑focused health center in Dallas providing high‑quality, compassionate physical, mental, and spiritual care guided by the CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). The Pediatrics Practice Manager oversees the overall operational management of the pediatric practice at the Kaufman location (1011 W Grove St, Kaufman, TX 75142), ensuring efficient clinic operations, high‑quality patient care, excellent patient experience, regulatory compliance, and achievement of operational and quality goals.

Responsibilities

• Oversee day‑to‑day pediatric practice operations, ensuring efficient clinical and administrative workflows.
• Lead, supervise, coach, and develop front‑office, back‑office, and pediatric practice staff.
• Partner with pediatric providers and leadership on staffing, scheduling, patient flow, access, and operational support.
• Monitor provider productivity, patient volumes, appointment availability, no‑shows, cancellations, and access‑to‑care metrics.
• Develop and implement standardized pediatric workflows, policies, procedures, and processes to improve efficiency and service delivery.
• Coordinate pediatric services including well‑child visits, sick visits, preventive care, immunizations, developmental screenings, and chronic disease management.
• Monitor patient access, throughput, wait times, and appointment utilization while identifying and addressing operational barriers.
• Ensure staff training, competency, performance, and compliance with organizational procedures and patient‑centered service standards.
• Monitor operational, financial, quality, and patient‑experience performance and prepare reports and recommendations for leadership.
• Support pediatric quality initiatives, including HEDIS, UDS, preventive care, immunizations, care gaps, and other applicable quality measures.
• Collaborate with Quality, Revenue Cycle, Clinical Operations, IT, HR, and other departments on performance improvement, referrals, documentation, authorizations, and operational needs.
• Ensure compliance with HIPAA, OSHA, CLIA, infection prevention, patient safety, FQHC requirements, HHM standards, and applicable regulations while supporting resources, supplies, patient concerns, and overall clinic readiness.
• Establish operational expectations, develop sustainable processes, hold clinic leadership accountable for execution, identify barriers, and escalate clinical, safety, compliance, or operational concerns to appropriate leadership.

Requirements

• High school diploma or equivalent required; bachelor's degree in healthcare administration, Business Administration, Nursing, Public Health, or a related field preferred.
• Minimum of 3–5 years of healthcare, ambulatory, pediatric, or medical practice management experience preferred.
• Prior supervisory or management experience in a healthcare or outpatient clinical setting.
• Pediatric healthcare or pediatric practice management experience strongly preferred.
• FQHC, community health center, or underserved population experience preferred.
• Knowledge of ambulatory clinic operations, patient access, scheduling, staffing, productivity, and patient flow.
• Experience working with EHR and practice management systems; eClinicalWorks experience preferred.
• Knowledge of quality metrics, HEDIS, UDS, preventive care, care‑gap management, and value‑based care preferred.
• Strong understanding of HIPAA, OSHA, infection prevention, patient safety, and applicable healthcare regulations.

Skills

• Strong leadership, communication, organization, problem‑solving, and conflict‑resolution skills.
• Ability to analyze operational data, identify trends, and develop appropriate action plans.
• Ability to work effectively with pediatric providers, clinical staff, administrative teams, patients, families, and organizational leadership.
• Strong customer service orientation with the ability to address patient and family concerns professionally.
• Ability to manage multiple priorities in a fast‑paced, multi‑disciplinary healthcare environment.
• Ability and willingness to travel between HHM Health locations as needed.
• Pleasant and professional demeanor, self‑starter, ability to work independently, strong communication skills, and ability to preserve confidentiality.

Benefits

• Free vision, dental, and life insurance.
• Competitive medical premiums.
• Health Savings Account.
• 403(b) retirement savings plan with dollar‑for‑