Practice Manager - Palliative Care

About the role

Good Samaritan Hospice seeks a hands-on, relationship-centered Palliative Care Practice Manager to join its growing team and enhance access to high-quality palliative care throughout the community.

Responsibilities

• Provide operational oversight and coordination for the palliative care practice
• Support the development, implementation, and ongoing management of Principal Care Management (PCM) workflows and processes
• Collaborate with leadership to operationalize new programs, initiatives, and workflow improvements
• Serve as a key operational leader responsible for developing scalable workflows, supporting interdisciplinary collaboration, optimizing patient access and care coordination, and assisting with practice growth initiatives
• Supervise designated administrative and support staff within the palliative care department
• Aid with staff onboarding, workflow training, and operational support for staff and providers
• Coordinate intake, referrals, scheduling, and patient flow to promote efficient operations and timely patient access
• Collaborate with providers, nurse navigators, billing teams, and leadership to support accurate documentation and billing readiness
• Participate in billing and operational meetings to identify trends, opportunities, and workflow improvements
• Track PCM enrollment, consent completion, documentation workflows, and monthly operational metrics
• Identify operational barriers, communication gaps, and workflow inefficiencies and collaborate with the team to develop solutions
• Promote strong communication and collaboration among interdisciplinary team members
• Support departmental culture initiatives focused on teamwork, accountability, compassion, and service excellence
• Assist with process development, standard operating procedures, and workflow standardization
• Monitor assigned reports, work queues, and operational follow-up items to ensure timely completion
• Support quality improvement, patient experience, telehealth, and care coordination initiatives
• Collaborate with leadership on strategic growth and program development opportunities
• Aid with communication and coordination between external partners, referral sources, and internal departments

Qualifications

• In a Practice Manager Associate’s or Bachelor’s degree in healthcare administration, business, nursing, or a related field preferred
• Minimum of 3 years of healthcare experience
• Previous experience in palliative care, hospice, home health, chronic care management, care coordination, medical practice operations, or healthcare leadership preferred
• Experience with Electronic Health Records (EHR) and healthcare technology systems required
• Experience with workflow development, process improvement, scheduling coordination, or healthcare operations preferred
• Strong organizational, communication, and leadership skills
• Knowledge of Medicare, healthcare billing workflows, and care coordination models preferred
• Experience with telehealth workflows, care management programs, and/or PCM/CCM services preferred

Benefits

• 21 days of PTO in your first year
• .65 per mile mileage reimbursement
• Company paid life insurance and long-term disability insurance
• Medical through an ICHRA model offering multiple plan choices
• 401(k) with company match (100% match on the first 3%, 50% match on the next 1%)