Practice Manager IV - Digestive Health Care

Responsibilities

• Ensures compliance with organizational policies and procedures.
• Responsible for hiring, training, developing, and evaluating employee performance.
• Provides supervision and direction for all practice staff.
• Responsible for planning, assigning, and directing work flow.
• Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
• Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice.
• Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
• Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
• Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues.
• Participates on teams to achieve desired results.
• Responsible for resolution of facility management, equipment, and safety issues.
• Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
• Captures ongoing unit based performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors.
• Demonstrates leadership in communication and team work.

Requirements

• Education Requirements: Bachelor’s Degree in an appropriate discipline.
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Bachelor’s Degree in an appropriate discipline. Six (6) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Three (3) years of supervisory experience in healthcare setting.

Knowledge/Skills/Abilities

• Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients and employees, and the general public.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.