Practice Manager - Digestive Health

Position Summary

The Practice Manager oversees ambulatory/physician office operations to provide cost-effective, quality patient care service.

Responsibilities

• Oversees a minimum of three practice sites, three billing providers, or an FTE count that exceeds ten employees
• Establishes and maintains effective working relationships with physicians, employees, policy making bodies, third party payers, patients and the public
• Organizes work, meets all required deadlines, delegates assignments and achieves goals and objectives
• Develops and initiates strategies for growth and development in conjunction with physicians and Orlando Health Physician Group leadership
• Keeps senior leadership informed of practice issues impacting patients, physicians and staff
• Provides direction and leadership to all office staff
• Participates in budget development and monitoring, including monthly budget monitoring and reporting of variances to senior leadership with plans to address variances
• Facilitates monthly business review meetings with physicians and practice nursing leadership and develops action plans to improve operational and financial performance
• Participates in reimbursement analysis, including pay analysis, fee schedule analysis and revenue projections
• Works closely with the office staff and billing service to monitor reimbursement
• Engages in continuous professional growth and development through educational programs, lectures, etc.
• Manages various personnel functions including hiring, work assignments, orientation, ongoing training, standards of performance, coaching plans, and disciplinary actions
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Orlando Health policies and procedures
• Participates in Quality Improvement activities as assigned

Qualifications

• Education/Training: Associate’s degree in a healthcare, business or related field; or two (2) years of directly related work experience may substitute for the Associates degree (in addition to the requirements listed in the experience section)
• Licensure/Certification: None
• Experience: Three (3) years of experience in a lead role