Practice Manager II
University of Rochester · Rochester, New York Metropolitan Area · 1 mo ago
Consulting$27.75–$37.46/hrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Job location, worker subtype, time type, scheduled weekly hours, department, work shift, compensation range. Also responsibilities, essential functions (which are part of responsibilities). Minimum Education & Experience (qualifications). Knowledge, Skills & Abilities (skills). Licenses And Certifications (maybe part of qualifications). There's no explicit Benefits, Pay (we have compensation range, so we can include Pay section). Schedule? It says Scheduled Weekly Hours 40, Work Shift UR - Day. That's schedule info. So we can include Schedule section. Benefits? Not mentioned. So we omit Benefits.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO etc. We'll keep location maybe as a short p? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short for section headings. Use
or drop it." So we can include location, worker subtype, time type, scheduled hours, department, work shift in a short p maybe under an "About the role" heading? Actually About the role could contain overview. We'll create sections: About the role (maybe includes location, etc). Responsibilities (list). Qualifications (education/experience). Skills (knowledge, skills & abilities). Licenses & Certifications maybe part of Qualifications or separate? Could be under Qualifications. Pay (compensation range). Schedule (weekly hours, shift). We'll not include Benefits. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information. So we need to include responsibilities list items from the responsibilities and essential functions. That's a lot. We'll need to capture each bullet. The responsibilities section includes many paragraphs; we can turn each sentence into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list. Similarly qualifications (education/experience) maybe list. Skills list.
We need to be careful not to invent or summarize away detail. Must preserve all substantive information. So we need to include each responsibility point. Let's extract responsibilities from the text:
Responsibilities heading: "Serves as a Practice Manager for the Division of Collaborative Care and Wellness OMH and DOH regulated clinics under guidance of the Division Chief, Division Administrator, and Program Directors. Primary roles are to oversee front end operations staff and day to day administrative activities supporting clinical operations across numerous integrated sites. The individual in this position must be adept at prioritizing tasks and projects, must be able to work with limited supervision, and must be able to exercise independent judgment. The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes. The individual must have a demonstrated high level of professionalism (i.e. maintaining confidentiality of Division matters) and communication abilities."
Then "Essential Functions" with subcategories: Human Resources, Administrative supports for staff (clinical and administrative), Operations Management Systems Management, Clinic Support, Policies/Procedures/Compliance and Regulations/Best Practices, Quality Assurance, plus other duties as assigned.
We need to capture each bullet under those subcategories. Let's list them:
Human Resources:
- Manages front end operations team (3+ staff)
- Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff.
- Ensure annual staff mandatories are completed.
- Ensure adherence to policies and procedures.
- Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
- Conduct timely and thorough employee performance appraisals.
- Effective management of temporary services staff.
- Manages and approves requests for time off and overtime from direct reports.
- Manage staff firmly, fairly and consistently.
- Prepare and deliver cross training to front end operations team to develop a coverage pool for all CCW Clinics
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Provide PSR/OAR level coverage in situations of severe staffing shortages.
Administrative supports for staff (clinical and administrative):
- Manages Division Coordinator
- Assist with orientation/onboarding of clinical staff in collaboration with clinic leadership.
Operations Management Systems Management:
- Master and manage all systems used to support clinical operations and administrative functions (eRecord, EAPro, UKG, clinic email addresses and calendars (Outlook), Workday, shared drives/applications, MyPath, etc.).
- Oversee the implementation of system upgrades, various rollouts and projects related to clinical and administrative systems.
Clinic Support:
- Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
- Prepare weekly schedule for staff ensuring proper staffing to support daily clinic operations.
- Demonstrate skill in resolving difficult patient complaints and concerns.
- Establish and maintain efficient and responsive patient flow system.
- Schedule and attend regular office meetings with providers and office staff.
- Implement procedures for enhancing levels of service and quality.
- Implement and enforce Ambulatory, Psychiatry, CCW and clinic specific expectations, policies and procedures.
- Collaboratively prepare and execute coordination plans for front end coverage needs (call outs, vacations, and vacancies).
- Communicate coverage plans promptly to necessary stakeholders.
- Prepare regular schedule/coverage for staff ensuring proper staffing to support daily office operations.
- Manage all facilities and equipment needs (submit facilities requests, manage swipe access, order and maintain equipment inventory, work with IT and ISD to support staff and faculty as needed, etc.)
Policies/Procedures/Compliance and Regulations/Best Practices:
- Train and maintain office specific emergency plan, maintain downtime computer information and requirements, support the coordination of annual clinic training requirements (disaster drills, fire, etc.)
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Ensure adherence to compliance/regulations
- Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
- Align with Ambulatory best practices and expectations.
- Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.
Quality Assurance:
- Perform audits on tasks in eRecord and use results to provide additional training/support for front end staff
- Prepare regular reports on clinic data for division leadership including data from eRecord, HRMS and other systems as needed.
- Assures I CARE values are demonstrated by all staff at all times.
- Acts as an excellent representative of the unit at departmental, service and institutional meetings.
- Serves as point person for the management of patient complaints and in this role, serves as a front line problem solver.
- Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, etc.; guides subordinates on replies to routine correspondence.
- Acts as a liaison with physicians, staff and with other community health, social and government agencies.
- Plans and establishes meetings, and coordinates the arrangements and preparation of program literature, brochures and other materials.
- Other duties as assigned
Now Minimum Education & Experience:
- Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
- Bachelor's degree preferred
- 5 years administrative experience preferred
- Or equivalent combination of education and experience
Knowledge, Skills & Abilities:
- Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
- Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
- Microsoft Outlook email skills preferred
- Electronic filing skills preferred
- Typing skills preferred
- Intermediate proficiency with Microsoft Word and Excel preferred
Licenses And Certifications:
- Notary License within 1 year preferred
Compensation Range: $27.75 - $37.46 (hourly). The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Schedule: Scheduled Weekly Hours 40, Work Shift UR - Day (United States of America). Also Opening Worker Subtype: Regular, Time Type Full time.
Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Department: 910604 Psychiatry Administration
We need to include all substantive info. We'll embed location, department, worker subtype, time type maybe in About the role paragraph.
We must not include boilerplate EEO etc. We'll cut that.
Now produce HTML:
About the role
Location: 601 Elmwood Ave, Rochester, New York, 14642. Department: Psychiatry Administration (910604). Worker subtype: Regular, Full‑time, 40 hours per week, Day shift.
Then Responsibilities:
Responsibilities
- Serves as a Practice Manager for the Division of Collaborative Care and Wellness OMH and DOH regulated clinics under guidance of the Division Chief, Division Administrator, and Program Directors.
- Primary roles are to oversee front end operations staff and day to day administrative activities supporting clinical operations across numerous integrated sites.
- The individual must be adept at prioritizing tasks and projects, able to work with limited supervision, and able to exercise independent judgment.
- The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes.
- The individual must have a demonstrated high level of professionalism (maintaining confidentiality of Division matters) and communication abilities.
- Manages front end operations team (3+ staff).
- Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff.
- Ensure annual staff mandatories are completed.
- Ensure adherence to policies and procedures.
- Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
- Conduct timely and thorough employee performance appraisals.
- Effective management of temporary services staff.
- Manages and approves requests for time off and overtime from direct reports.
- Manage staff firmly, fairly and consistently.
- Prepare and deliver cross training to front end operations team to develop a coverage pool for all CCW Clinics.
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Provide PSR/OAR level coverage in situations of severe staffing shortages.
- Manages Division Coordinator.
- Assist with orientation/onboarding of clinical staff in collaboration with clinic leadership.
- Master and manage all systems used to support clinical operations and administrative functions (eRecord, EAPro, UKG, clinic email addresses and calendars (Outlook), Workday, shared drives/applications, MyPath, etc.).
- Oversee the implementation of system upgrades, various rollouts and projects related to clinical and administrative systems.
- Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
- Prepare weekly schedule for staff ensuring proper staffing to support daily clinic operations.
- Demonstrate skill in resolving difficult patient complaints and concerns.
- Establish and maintain efficient and responsive patient flow system.
- Schedule and attend regular office meetings with providers and office staff.
- Implement procedures for enhancing levels of service and quality.
- Implement and enforce Ambulatory, Psychiatry, CCW and clinic specific expectations, policies and procedures.
- Collaboratively prepare and execute coordination plans for front
for prose. We must preserve all substantive information. So we need to include responsibilities list items from the responsibilities and essential functions. That's a lot. We'll need to capture each bullet. The responsibilities section includes many paragraphs; we can turn each sentence into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list. Similarly qualifications (education/experience) maybe list. Skills list.
We need to be careful not to invent or summarize away detail. Must preserve all substantive information. So we need to include each responsibility point. Let's extract responsibilities from the text:
Responsibilities heading: "Serves as a Practice Manager for the Division of Collaborative Care and Wellness OMH and DOH regulated clinics under guidance of the Division Chief, Division Administrator, and Program Directors. Primary roles are to oversee front end operations staff and day to day administrative activities supporting clinical operations across numerous integrated sites. The individual in this position must be adept at prioritizing tasks and projects, must be able to work with limited supervision, and must be able to exercise independent judgment. The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes. The individual must have a demonstrated high level of professionalism (i.e. maintaining confidentiality of Division matters) and communication abilities."
Then "Essential Functions" with subcategories: Human Resources, Administrative supports for staff (clinical and administrative), Operations Management Systems Management, Clinic Support, Policies/Procedures/Compliance and Regulations/Best Practices, Quality Assurance, plus other duties as assigned.
We need to capture each bullet under those subcategories. Let's list them:
Human Resources:
- Manages front end operations team (3+ staff)
- Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff.
- Ensure annual staff mandatories are completed.
- Ensure adherence to policies and procedures.
- Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
- Conduct timely and thorough employee performance appraisals.
- Effective management of temporary services staff.
- Manages and approves requests for time off and overtime from direct reports.
- Manage staff firmly, fairly and consistently.
- Prepare and deliver cross training to front end operations team to develop a coverage pool for all CCW Clinics
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Provide PSR/OAR level coverage in situations of severe staffing shortages.
Administrative supports for staff (clinical and administrative):
- Manages Division Coordinator
- Assist with orientation/onboarding of clinical staff in collaboration with clinic leadership.
Operations Management Systems Management:
- Master and manage all systems used to support clinical operations and administrative functions (eRecord, EAPro, UKG, clinic email addresses and calendars (Outlook), Workday, shared drives/applications, MyPath, etc.).
- Oversee the implementation of system upgrades, various rollouts and projects related to clinical and administrative systems.
Clinic Support:
- Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
- Prepare weekly schedule for staff ensuring proper staffing to support daily clinic operations.
- Demonstrate skill in resolving difficult patient complaints and concerns.
- Establish and maintain efficient and responsive patient flow system.
- Schedule and attend regular office meetings with providers and office staff.
- Implement procedures for enhancing levels of service and quality.
- Implement and enforce Ambulatory, Psychiatry, CCW and clinic specific expectations, policies and procedures.
- Collaboratively prepare and execute coordination plans for front end coverage needs (call outs, vacations, and vacancies).
- Communicate coverage plans promptly to necessary stakeholders.
- Prepare regular schedule/coverage for staff ensuring proper staffing to support daily office operations.
- Manage all facilities and equipment needs (submit facilities requests, manage swipe access, order and maintain equipment inventory, work with IT and ISD to support staff and faculty as needed, etc.)
Policies/Procedures/Compliance and Regulations/Best Practices:
- Train and maintain office specific emergency plan, maintain downtime computer information and requirements, support the coordination of annual clinic training requirements (disaster drills, fire, etc.)
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Ensure adherence to compliance/regulations
- Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
- Align with Ambulatory best practices and expectations.
- Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.
Quality Assurance:
- Perform audits on tasks in eRecord and use results to provide additional training/support for front end staff
- Prepare regular reports on clinic data for division leadership including data from eRecord, HRMS and other systems as needed.
- Assures I CARE values are demonstrated by all staff at all times.
- Acts as an excellent representative of the unit at departmental, service and institutional meetings.
- Serves as point person for the management of patient complaints and in this role, serves as a front line problem solver.
- Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, etc.; guides subordinates on replies to routine correspondence.
- Acts as a liaison with physicians, staff and with other community health, social and government agencies.
- Plans and establishes meetings, and coordinates the arrangements and preparation of program literature, brochures and other materials.
- Other duties as assigned
Now Minimum Education & Experience:
- Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
- Bachelor's degree preferred
- 5 years administrative experience preferred
- Or equivalent combination of education and experience
Knowledge, Skills & Abilities:
- Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
- Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
- Microsoft Outlook email skills preferred
- Electronic filing skills preferred
- Typing skills preferred
- Intermediate proficiency with Microsoft Word and Excel preferred
Licenses And Certifications:
- Notary License within 1 year preferred
Compensation Range: $27.75 - $37.46 (hourly). The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Schedule: Scheduled Weekly Hours 40, Work Shift UR - Day (United States of America). Also Opening Worker Subtype: Regular, Time Type Full time.
Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Department: 910604 Psychiatry Administration
We need to include all substantive info. We'll embed location, department, worker subtype, time type maybe in About the role paragraph.
We must not include boilerplate EEO etc. We'll cut that.
Now produce HTML:
About the role
Location: 601 Elmwood Ave, Rochester, New York, 14642. Department: Psychiatry Administration (910604). Worker subtype: Regular, Full‑time, 40 hours per week, Day shift.
Then Responsibilities:Responsibilities
- Serves as a Practice Manager for the Division of Collaborative Care and Wellness OMH and DOH regulated clinics under guidance of the Division Chief, Division Administrator, and Program Directors.
- Primary roles are to oversee front end operations staff and day to day administrative activities supporting clinical operations across numerous integrated sites.
- The individual must be adept at prioritizing tasks and projects, able to work with limited supervision, and able to exercise independent judgment.
- The individual must understand and communicate University policies and procedures, analyze situations, and make judgments to facilitate desired outcomes.
- The individual must have a demonstrated high level of professionalism (maintaining confidentiality of Division matters) and communication abilities.
- Manages front end operations team (3+ staff).
- Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff.
- Ensure annual staff mandatories are completed.
- Ensure adherence to policies and procedures.
- Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
- Conduct timely and thorough employee performance appraisals.
- Effective management of temporary services staff.
- Manages and approves requests for time off and overtime from direct reports.
- Manage staff firmly, fairly and consistently.
- Prepare and deliver cross training to front end operations team to develop a coverage pool for all CCW Clinics.
- In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency.
- Provide PSR/OAR level coverage in situations of severe staffing shortages.
- Manages Division Coordinator.
- Assist with orientation/onboarding of clinical staff in collaboration with clinic leadership.
- Master and manage all systems used to support clinical operations and administrative functions (eRecord, EAPro, UKG, clinic email addresses and calendars (Outlook), Workday, shared drives/applications, MyPath, etc.).
- Oversee the implementation of system upgrades, various rollouts and projects related to clinical and administrative systems.
- Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
- Prepare weekly schedule for staff ensuring proper staffing to support daily clinic operations.
- Demonstrate skill in resolving difficult patient complaints and concerns.
- Establish and maintain efficient and responsive patient flow system.
- Schedule and attend regular office meetings with providers and office staff.
- Implement procedures for enhancing levels of service and quality.
- Implement and enforce Ambulatory, Psychiatry, CCW and clinic specific expectations, policies and procedures.
- Collaboratively prepare and execute coordination plans for front