Practice Manager II

Job Description The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What You'll Do The Practice Manager II will direct and oversee operations, ensure excellent provider and staff relations, manage to metrics and best practices, optimize revenue, manage expenses, develop and execute annual operating plan goals. The Practice Manager is also responsible for service expansion and program development and growth, quality improvement, enforcing compliance standards, and developing systems to maximize patient access and satisfaction, and staff and provider efficiency in the assigned practice(s). The manager will be responsible for performance improvement, staff selection, scheduling, and staff development activities. The manager will participate in multidisciplinary teams to plan, implement, and facilitate programs in the delivery of subspecialty care throughout the Bassett Regional system, with affiliated institutions, and with non-Bassett referring providers. The manager has a variety of department wide high-level responsibilities, including budget preparation, financial analysis, performance improvement, staff supervision and serving as the primary back up in the absence in their Supervisor. The Manager will have direct responsibility and oversight of the employees in their cost centers/divisions. In collaboration with the Administrative or Senior Director, develops and accomplishes objectives, strategies and tactics for the practices with special emphasis on Annual Operating Plan ObjectivesManages staffing plan and clinic operations at the practices, partnering with the Nurse ManagerIdentifies teams/committees necessary to achieve performance targets including quality, safety, and efficiencyMonitors operating performance standards for the clinic operations to ensure effective day-to-day operationMaintains current knowledge of trends in physician and clinic practice operations through reading and ongoing educational opportunities – makes recommendations for operational improvements accordinglyWhere appropriate, institutes corrective actions, including reallocating resources, reprioritizes and/or recommends modifications to established plansIn collaboration with the Director, develops and maintains a staffing and divisional structure, operating procedures to meet demands for servicesEstablishes and/or staffs appropriate intra and interdepartmental committees related to accomplishments of the Annual Operating PlanCollaborates with leadership of the Department to ensure that there is a unified, collective and collaborative effort to achieve the goals as set by the Department and BMG leadershipEstablishes timely and effective communications with staff to keep them aware of important corporate, divisional and departmental information and to receive information and insights from them across all practice locations in an effort to engage staff and support a sense of “belonging” in the network and with the organizationCommunicates in a timely manner, as needed, regarding all issues relevant for Director’s input, decision, knowledgeWorks collaboratively with other department and organizational leaders to coordinate services, integrate operations to the highest level possible and ensure seamless delivery of care and services to patientsEstablishes positive working relationships with all levels of management, physicians and staffSupports and encourages creative, innovative interaction among staff, allowing individuals to reach highest levels of independence and empowerment in daily work responsibilitiesProvides investigation and follow-up to all patient concerns for designated areas, responds personally to patient regarding resolutionAttends meetings and serves on committees, as requestedAccepts responsibility for all aspects of leadership without blame, complaining or procrastinationManages all day-to-day operations of assigned practice locations, cost centers, including staff schedules, daily workflow, access, coordination of servicesOversees all central clerical support and services at the assigned practices, ensuring optimal performance to support clinic operationsIdentifies systems, care and service delivery problems, which interfere with patient, staff and customer satisfaction, and recommends action to Director and implements approved changesCollaborates with the Senior Director, Clinical Departments and Medical Director to address provider behavior issuesEvaluates and maintains performance improvement standards and measures in agreement with departmental objectives and goalsEnsures compliance with all regulatory agency requirements (e.g. The Joint Commission, DOH)Leads the accreditation and certification processes for the Department for MBSAQIP, UHMS, DOH, JC and other regulatory bodies, developing action plans, work plans, performing gap assessments and identifying solutions in partnership with the clinical and administrative leaders, staff and clinicians. All activities are reported to the Senior Director and issues as escalated as necessary when interventions are required or risks identifiedDevelops readiness action plans for the practice locations that offer opportunities for the practices to implement standardized protocols and operating procedures, share best practices and collaborate on readiness initiativesOversees Continuous Quality Improvement initiatives for designated areas and assures compliance with all regulatory requirementsProactively identifies potential and actual risks to safety, identifies the underlying causes and makes necessary improvements so risk is reducedTakes all necessary action to ensure highest levels of patient satisfaction utilizing resources such as Press Ganey, PRS feedback, Qualitick to understand and assess levels of patient satisfaction. Strives for top decile scores in the clinic ops components of the survey and partners with Department leadership for overall top decile performance in all areasCreates action plans with defined goals and measure to track patient satisfaction and report progress to the Senior Director monthlySupports the work of the Relationship Based Care practice councils and adopts the principles and philosophies of the relationship-based care modelReviews and reports on Press Ganey and CG CAHPS for clinics with stretch goals of achieving top decile scores. Shares information and action planning items with staff on a routine basisClinic and cost center assignmentsBudget responsibilityProgram responsibilityBudget responsibility ≥ $5m and ≤ $10mResponsibility for multiple professional cost centers, divisions and/or sitesDirectly responsible for a multispecialty facility that supports more than one BMG departmentFTE responsibility is ≥ 25.0 FTEPractitioner responsibility is ≥ 10.0 FTE Education What we need from you 2 Year/Associate Degree in business or healthcare field or 2 years of college course work, preferredExperience may be considered in lieu of educationHigh School or GED, preferred4 Year/Bachelor's Degree in business or healthcare field, requiredMay be substituted for 2 years of below experienceExperience may be considered in lieu of educationMaster's Degree in business or healthcare field, preferredMay be substituted for 2 years of experience Experience Minimum 3 years of management experience, required Licensure/Certifications Valid NYS Driver's License, requiredMGMA CMPE Certification, preferred Skills Manage PeopleLeadershipInteracting with PeopleOffice AdministrationTeam BuildingBuild RelationshipsComputer SkillsConflict ResolutionCritical ThinkingAccounting Physical Requirements Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are metOccasional walkingConstant typing/clerical/dexterity, hearing, seeing/monitor/computer use, talking Hazards Occasional bodily fluids/bloodborne exposure Travel Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Benefits Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick timeMedical, dental and vision insuranceLife insurance and disability protectionRetirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum USD $76,452.30/Yr. Pay Range Maximum USD $114,678.44/Yr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.