Practice Manager - FM - North Naples

About the role

This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice.

Responsibilities

• Manages the patient experience at assigned practice(s)
• Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance
• Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice
• Recruits, develops and supervises staff
• Applies effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice

Requirements

• A minimum of 2 years healthcare leadership experience required
• Physician office experience preferred
• Experience with creating budgets and communicating financial information to staff and providers required
• Knowledge of ambulatory care operations and a background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations

Qualifications

• Associate degree in management or related field required, or a combination of education and management experience may be considered in lieu of degree
• Bachelor's degree and/or ACMPE (American College of Medical Practice Executives) certification preferred

Skills

• Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications
• Excellent written and oral communications skills including superb interpersonal skills and be able to handle difficult conversations effectively
• Able to express opinions openly and honestly and provide feedback in a timely and productive manner
• Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers
• Flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations
• Ability to work independently and set priorities under minimal supervision
• Ability to work within the defined values, mission and vision of the organization

Pay

Minimum to Midpoint Pay Rate: $27.78 - $37.50 / hour

Schedule

Shift 1/8:00:00AM to 5:00:00PM