Practice Manager

Location: Northpointe Practice (Spokane) • Position Type: Full-Time • Schedule: 5‑8 hour shifts • Expected hiring range: $31.00 to $38.00 per hour

Position Summary

In partnership with the Managing Dentist, the purpose of the Practice Manager is to ensure that the dental office provides exemplary customer service, via engaged employees, in an efficient, profitable manner. The Practice Manager is responsible for all activities of a dental office to ensure efficient and effective operation in the caring for dental patients; ensures that corporate policies and procedures are implemented and followed.

Essential Position Functions

• Take ownership of entire office staff including, but not limited to, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legal compliance.
• Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity; and make adjustments as necessary.
• Regularly identify opportunities for, and threats to, success of overall office and take action.
• Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.
• Ensure that every patient encounter is a “wow” experience.
• Ensure all patient access standards are met at all times.
• Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements.
• Resolve patient complaints.
• Forecast and monitor staffing needs and recommend adjustments as necessary.
• Coach and mentor staff by example and through timely use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.
• Ensure productive, team‑oriented work environment free of harassment and other undesirable, non‑productive behaviors.
• Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
• Ensure achievement of all financial goals, e.g., EBITDA.
• Provide stewardship of all financial affairs of the office.
• Prepare, submit and monitor entire office budget.
• Partner with marketing department to promote Willamette Dental to current and prospective customers, employer groups, brokers, etc.
• Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Education and Experience

• Bachelor’s degree highly preferred but not required.
• Minimum of two years’ experience in a management role, preferably in healthcare, or equivalent combination of education and experience.
• Master’s degree in business or healthcare administration is desirable.
• Demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.

Compensation

The actual base pay offered will be based on multiple factors, including education, job‑related knowledge/skills, experience, geographical location, and internal equity. This position is also eligible for incentive pay in accordance with the Company’s plan.

Benefits

• Medical, dental, and vision insurance
• Tuition reimbursement
• Flexible spending accounts
• 401(k) retirement plan with 5% match
• Accidental death and dismemberment insurance
• Life insurance
• Voluntary disability insurance
• Commuter benefits
• Two complimentary pairs of Fig scrubs (clinical roles)
• Employee assistance program
• Paid Time Off: minimum 120 PTO hours per employment year plus seven paid holidays; pro‑rated for part‑time employees

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.