Practice Manager

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Full-time, 40 scheduled weekly hours

Compensation range: $27.75 - $37.46 per hour. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

• Manages an ambulatory practice with 12 to 19 exam rooms.
• Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance in conjunction with clinical leadership.
• Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team.
• Responsible for performance management of all non-clinical staff.
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice.
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary.
• Establishes and maintains an efficient and responsive patient flow system.
• Schedules and facilitates regular office meetings with providers and office staff.
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency.
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance.
• Oversees maintenance of patient records, including storage and transfer.
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
• Responsible for recruiting, hiring, orientation, training, development, evaluation, and staff management in a mid-size practice.
• Manages clinical staff in collaboration with the site medical director and/or nurse manager.
• Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.
• Conducts timely and thorough employee end-of-probation and annual performance appraisals.
• Performs weekly input and review of payroll in electronic payroll systems.
• Manages and approves staff requests for time off and overtime.
• Monitors employee engagement and serves as a change management leader to foster a positive work environment.
• Oversees performance management and corrective discipline processes as needed.
• Accesses and interprets patient satisfaction survey data and regularly shares results with providers and staff.
• Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.
• Defines expectations for patient satisfaction and lives the brand for UR medicine.
• Monitors charge reconciliation process, including production of weekly reports.
• Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters.
• Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.
• Develops cost reduction and expense management initiatives in collaboration with site medical director.
• Holds staff accountable for target achievement.
• Processes pharmaceutical, supply, and other types of orders timely and accurately from approved vendor lists.
• Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance.
• Oversees the bi-annual inventory process.
• May assist clinic/practice with oversight of revenue-generating programs based on quality initiatives to improve population health metrics, specifically focused on pay-for-performance programs.
• Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types on a yearly basis and supporting data analytic work and patient outreach.
• Responsible for maintaining high levels of quality service, environment, and compliance with local, state, and federal regulations and standards.
• Oversees completion and submission of quality reports.
• In collaboration with practice provider(s), oversees clinical compliance for quality assurance, documentation, and reporting.
• Ensures compliance with standard, HIPAA, OSHA, and JCAHO policies.
• Develops and trains/practices for emergency and disaster planning protocols.
• Understands and enforces patient rights and organizational ethics philosophies.
• Attends monthly meetings per department requirements.
• Acts as liaison with property managers to manage and address issues with property/facility.
• Administers CME benefits and provides monthly reports to providers.
• May serve as eRecord superuser.
• May participate on ambulatory committees to review best practices.
• Other duties as assigned.

Requirements

Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years in healthcare management required. Bachelor's degree preferred. Or equivalent combination of education and experience.

Skills

• Electronic Medical Record (EMR) skills (with training), with proficiency in all aspects, including template building and billing knowledge preferred.
• Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.
• Microsoft Outlook email skills preferred.
• Electronic filing skills preferred.
• Typing skills preferred.
• Intermediate proficiency with Microsoft Word and Excel preferred.

Qualifications

Notary License within 1 year preferred.