Practice Manager

Essential Duties And Responsibilities

• Oversee daily operations of the medical practice to ensure efficient workflow and exceptional patient experiences.
• Develop, implement, and maintain operational policies, procedures, and best practices.
• Monitor clinic performance metrics and identify opportunities for improvement.
• Ensure appropriate staffing levels to support patient volume and operational needs.
• Cookordinate facility operations, vendor relationships, and equipment maintenance.

Staff Management and Development

• Recruit, hire, onboard, train, and supervise administrative and clinical support staff.
• Conduct performance evaluations and provide ongoing coaching and professional development.
• Foster a positive, collaborative, and patient-centered work environment.
• Manage employee schedules, attendance, productivity, and performance expectations.
• Address employee concerns and facilitate conflict resolution when necessary.

Financial Management

• Assist in developing and managing practice budgets and financial goals.
• Monitor revenue cycle performance, including scheduling, patient registration, billing, collections, and reimbursement processes.
• Analyze financial reports and key performance indicators to drive operational improvements.
• Manage expenses and identify opportunities to improve profitability and operational efficiency.
• Ensure accurate reporting and documentation of financial activities.

Patient Experience And Service Excellence

• Promote a culture focused on delivering outstanding patient care and customer service.
• Address patient concerns, complaints, and service recovery opportunities in a timely and professional manner.
• Monitor patient satisfaction metrics and implement improvement initiatives.
• Ensure efficient scheduling processes and patient flow throughout the practice.

Compliance and Risk Management

• Ensure compliance with all federal, state, and local healthcare regulations.
• Maintain compliance with HIPAA, OSHA, Medicare, Medicaid, and other applicable healthcare standards.
• Implement and monitor policies related to patient privacy, safety, and regulatory requirements.
• Support accreditation, quality assurance, and audit activities as needed.
• Maintain accurate records and documentation in accordance with legal and regulatory standards.

Strategic Planning and Growth

• Collaborate with providers and executive leadership to achieve organizational goals.
• Support growth initiatives, new service lines, and operational expansion opportunities.
• Analyze operational data and develop recommendations to improve efficiency, quality, and patient outcomes.
• Participate in strategic planning, forecasting, and business development efforts.

Requirements

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field required. Master's degree preferred.
• Experience: Minimum of 5 years of progressive healthcare management experience required. Experience managing a physician practice, outpatient clinic, or multi-specialty healthcare environment preferred. Experience with rheumatology, infusion services, clinical research, chiropractic, integrative medicine, or specialty healthcare practices is highly desirable.

Knowledge, Skills, And Abilities

• Strong knowledge of healthcare operations, medical practice management, and revenue cycle processes.
• Thorough understanding of healthcare regulations, HIPAA, OSHA, and compliance requirements.
• Excellent leadership, interpersonal, and team-building skills.
• Strong financial and analytical abilities.
• Exceptional organizational and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and Microsoft Office applications.
• Excellent written and verbal communication skills.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in a fast-paced healthcare environment.