Practice Manager

About the Role

TEKsystems Global Services (TGS) delivers cloud, data, and customer experience solutions through technology, strategy, design, execution, and operations with a customer-first mindset. The AWS Practice Manager is accountable for the growth, operational health, delivery execution, workforce management, and people leadership of the AWS Platform Services customer execution team. This role leads Platform Architects (PAs), engineers, consultants, and delivery leads responsible for delivering AWS transformation programs across a broad range of AWS platform services. The Practice Manager must be credible with architects, engineers, customers, sales, and AWS stakeholders while focusing on building a scalable practice.

Responsibilities

• AWS Practice Growth and Operational Leadership: Translate AWS practice strategy and growth targets into workforce, capability, delivery, and investment plans. Build a scalable operating model supporting AWS migration, modernization, cloud foundations, platform engineering, security, application modernization, data, AI, and managed cloud capabilities. Establish and run the operating cadence for pipeline visibility, staffing, utilization, delivery health, capability development, and internal priorities.
• Workforce Allocation, Bench and Utilization Management: Own allocation decisions for AWS Platform Services personnel, balancing customer priority, technical fit, employee development, utilization, and delivery risk. Maintain an accurate forward-looking view of project demand, roll-offs, bench, skills availability, and capacity constraints. Create clear plans for benched team members, including placement, billable enablement, certifications, and skill development.
• Delivery Execution and Customer Outcomes: Own the operating health and execution quality of the AWS Platform Services portfolio, including delivery governance, project reviews, recovery actions, and follow-through. Ensure delivery teams have clear roles, appropriate staffing, realistic plans, and timely access to technical escalation. Monitor scope, schedule, quality, customer satisfaction, margin, utilization, and delivery risk.
• People Leadership, Performance and Talent Development: Provide direct people leadership for AWS Platform Architects, engineers, consultants, and delivery leads. Set clear goals and expectations; conduct effective one-on-ones, performance reviews, coaching, feedback, recognition, and corrective action. Develop team leads and senior contributors to distribute ownership and decision-making.
• SOW, Solution and Delivery Readiness: Collaborate in SOW intake and review processes, validating staffing models, role mix, effort assumptions, delivery timelines, dependencies, and execution feasibility. Ensure proposed work aligns with AWS practice capability and that gaps are addressed before contract execution.
• AWS Technical and Practice Leadership: Maintain broad architectural understanding across AWS platform services. Provide guidance on architecture, delivery approach, technical risk, staffing, and team readiness. Promote AWS Well-Architected Framework, security-by-design, infrastructure as code, automation, and cost-conscious architecture.

Requirements

• Significant experience leading cloud consulting, professional services, or technology delivery organizations, including direct people-management accountability.
• Demonstrated experience managing AWS-focused teams delivering complex customer transformation programs.
• Strong architectural knowledge across broad AWS platform services, with the ability to evaluate technical approaches, identify risk, and coach senior technical professionals.
• Proven success managing workforce allocation, utilization, bench, capacity planning, hiring, performance, and talent development in a consulting environment.
• Experience governing delivery portfolios and improving execution across scope, schedule, quality, financial performance, and customer outcomes.
• Experience reviewing or developing statements of work, delivery estimates, staffing models, assumptions, dependencies, and risk provisions.
• Ability to operate across technical, commercial, delivery, and people-leadership domains while establishing clear ownership and decision-making.
• Strong written and verbal communication skills, including the ability to communicate risks, priorities, and decisions to executives, customers, AWS, and delivery teams.
• AWS Associate level certifications.

Qualifications

• AWS Certified - Professional or comparable advanced AWS certification; additional AWS specialty or professional certifications are an asset.
• Experience with AWS partner programs, competencies, funding mechanisms, opportunity management, or co-sell motions.
• Experience building or scaling practices spanning cloud foundations, platform engineering, security, migration, application modernization, data, AI, and cloud operations.
• Experience leading distributed or geographically dispersed consulting teams.
• Experience working with enterprise or regulated-industry customers and complex multi-workstream programs.
• Bachelor’s degree in computer science, engineering, information systems, business, or a related field, or equivalent practical experience.
• Worked in a technical role at some point in their career.
• Consulting background is a plus.

Measures of Success

• Improved accuracy and visibility of staffing demand, project roll-offs, capacity, and bench.
• Higher productive utilization and reduced avoidable bench time without compromising team development or delivery quality.
• Consistent project-health governance, earlier identification of delivery risk, and stronger recovery follow-through.
• Improved SOW readiness, staffing feasibility, solution-to-delivery handoff, and alignment between sold work and practice capability.
• Clear performance expectations, reliable one-on-one and review cadences, stronger succession coverage, and measurable employee growth.
• Increased AWS delivery capacity, certifications, and skills aligned to customer demand and practice strategy.
• Stronger collaboration between Platform Services, Technical Delivery Excellence, Strategy, Solutions, Sales, and Delivery leadership.
• Improved customer outcomes, delivery consistency, team accountability, and ability to scale the AWS practice.

First-Year Priorities

• First 30 Days: Assess the organization, active portfolio, bench, pipeline, skill coverage, operating rhythms, delivery risks, and leadership capability. Establish trusted working relationships with AWS Strategy, Technical Delivery Excellence, Solutions, Sales, and Delivery.
• First 90 Days: Implement a reliable staffing and utilization process, clarify roles and escalation paths, establish project-health governance, standardize SOW readiness, and create development plans for team members and leads.
• First 6 Months: Address capability and leadership gaps, improve bench conversion and certification alignment, strengthen delivery consistency, and implement measurable practice scorecards.
• First 12 Months: Demonstrate improved utilization, delivery outcomes, talent progression, execution predictability, and scalable capacity aligned to AWS growth priorities.

Skills

• Top Skills: Practice management.
• Details: Experience in technical leadership, consulting, and AWS certifications.