Practice Manager

About the Role

Smalltown Dental is looking for a new Dental Practice Manager to join our rapidly growing team of dedicated dental health professionals. The ideal candidate is someone with a positive, friendly attitude and a knack for finding ways to improve the patient experience. This opportunity may require some local travel as we are a multi-location practice serving Morton, Peoria, Tremont, Hopedale, Chillicothe, and Bloomington.

We value enthusiasm, fast learners, and empathy—if you are eager to start helping people, this role is for you. Our company culture emphasizes appreciation, respect, and teamwork, fostering an environment of accountability and trust.

Responsibilities

• Patient Care
  • Ensure the delivery of quality dental care to patients
  • Respond efficiently to patient and doctor needs and inquiries
  • Organize and present payment schedules with patients
  • Manage specialist referral process
  • Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards
  • Ensure patient satisfaction by addressing queries and concerns
• Organizational and Business Tasks
  • Oversee daily office activities and provide direction to staff
  • Gather reports for monthly team meetings and present to doctor/owner
  • Oversee project lists and hold team members accountable for completion
  • Prepare agendas for team, department, and doctor meetings/events
  • Manage and ensure staff are completing responsibilities correctly
  • Plan and manage dental business operations to ensure excellent patient support services
  • Train, develop, and manage staff to meet performance standards
  • Develop promotional programs to attract more patients
  • Assist in employee performance evaluations, promotions, terminations, and retention activities
  • Enforce office policies and regulations
  • Review and approve vacations, sick leave, and personal leave for dental staff
  • Identify areas of improvement and implement corrective actions
  • Oversee staff scheduling to ensure full coverage
  • Organize and oversee supply purchases, equipment upgrades, and operational expenses
  • Write business correspondence and reports
  • Run and analyze management reports
  • Maintain patient data according to regulations and company policies
  • Ensure records are stored securely and in compliance with privacy and security regulations
  • Adhere to all HIPAA regulations
  • Take responsibility for the appearance and functionality of the dental office
• Communication
  • Respond to patient queries and ensure patient satisfaction
• Scheduling
  • Approve and track time off, adjusting schedules as needed
  • Complete proper pre-blocks and oversee the schedule, providing guidance to the business team
  • Schedule birthdays, milestone anniversaries, and coordinate related events
  • Schedule performance evaluations and ensure proper paperwork is completed
  • Schedule new hire evaluations at appropriate times and ensure proper paperwork
  • Handle patient appointments, cancellations, and last-minute adjustments
• All other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Uniform allowance
• Frequent employee events

Pay

$50,000.00 - $60,000.00 per year

Schedule

• 8-hour shift
• Day shift
• Monday to Friday

Work Location

In person