Practice Manager

About the role

Smalltown Dental is looking for a new Dental Practice Manager to join our rapidly growing team of dedicated dental health professionals. The ideal candidate is someone with a positive, friendly attitude and a knack for finding ways to improve the patient experience. This opportunity may require some local travel as we are a multi-location practice serving Morton, Peoria, Tremont, Hopedale, Chillicothe, and Bloomington.

Responsibilities

• Ensure the delivery of quality dental care to patients
• Respond efficiently to patient and doctor needs and inquiries
• Organize and present payment schedules with patients
• Manage specialist referral process
• Oversee daily office activities and provide direction and guidance to staff as needed
• Gather reports from team members for monthly team meetings/report to doctor/owner
• Oversee project lists and hold team members accountable for completing
• Prepare agenda for all team/department/doctor meetings/events
• Manage and ensure that all team members are completing and performing responsibilities correctly
• Plan and manage dental business operations to ensure excellent patient support services
• Train, develop, and manage staff to meet performance standards
• Develop promotional programs to attract more patients
• Assist in employee performance evaluation, promotion, termination, and retention activities
• Follow and enforce office policies and regulations
• Review and approve vacations, sick leave, and personal leave for dental staff
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Oversee staff scheduling to ensure full coverage
• Organize and oversee supply purchases, equipment upgrades, and operation expenses
• Write business correspondence and reports
• Run and analyze management reports
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
• Approve requested time off, track time off, and adjust schedule appropriately
• Complete proper pre-blocks, oversee the schedule, and provide guidance to the Business team
• Schedule birthdays/milestone anniversaries and coordinate events
• Schedule performance evaluations and ensure proper paperwork is completed
• Schedule new hire evaluations at appropriate times and ensure proper paperwork is completed
• Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly

Qualifications

We value enthusiasm, fast learners, and empathy. If you are ready to propel your career to the next level and want to be part of a growing team of talented individuals who support and encourage each other, we encourage you to apply.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Uniform allowance
• Frequent employee events

Pay

$50,000.00 - $60,000.00 per year

Schedule

• 8-hour shift
• Day shift
• Monday to Friday

Work Location

In person