Practice Manager

About the role

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

The Practice Manager is responsible for the efficient day-to-day operation and management of one of NOAH’s Community Health Clinics that provides comprehensive services that may include primary care, dental, mental health, and more. The Practice Manager is a patient advocate who creates an environment that delivers an exceptional level of care for the clinic, patient experience, patient flow, and reaches into the community for growth and support of the centers’ efforts.

Supervisory Responsibilities

• Participates in interviewing, selecting, hiring, and onboarding.
• Oversees the day-to-day clinic operations.
• Provides leadership, training, and promotes teamwork and collaboration to facilitate high employee engagement.
• Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.
• Ensures FQHC practice compliance, including all organizational policies and appropriate local, state, and federal regulations and guidelines.
• Collaborates with clinic employees to determine development goals and training needs.

Responsibilities

• Drives extraordinary results by ensuring operational efficiency with consistent standardization of workflows and process improvement initiatives.
• Builds and manages all clinic provider templates to include blocks, call-offs, adjustments, ramp-up, and tickets.
• Identifies and implements areas for improvement and efficiencies, including identified quality indicators.
• Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
• Collaborates with Director of Ops and Finance to prepare and execute site budget; monitors and approves payroll, ordering of supplies, and inventory.
• Ensures accurate charge capture.
• Collaborates with marketing to build and maintain community partnerships and relationships.
• Provides the highest level of patient experience by ensuring data is monitored regularly and staff exhibit behaviors and services that patients expect and deserve.
• Optimizes the patient experience and leads by example, creating a personalized experience for customers.
• Proactively leads service recovery activities.
• Determines physical maintenance, equipment needs and repairs, and coordinates with internal or external resources.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

Requirements

Skills/Knowledge/Abilities

• Strong management and customer service skills.
• Demonstrated understanding of the healthcare environment.
• Knowledge of medical terminology.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Comfortable interacting with senior-level leadership.
• Effective communication with strong verbal and written communication skills.
• Detail-oriented and professional.
• Extremely proficient with Microsoft Office Suite and able to learn new programs.
• Ability to organize and prioritize tasks, including delegation when appropriate.
• Ability to define priorities and assign resources in pursuit of short- and long-term goals.

Education and Experience

• 3+ years of Practice Management or leadership experience in a physician practice required.
• Preferred Bachelor's degree in Business, Management, Healthcare, Public Administration, or related field or equivalent experience; master’s degree preferred.
• Certified Medical Practice Executive (CMPE) and/or Certification in Medical Management Association (MGMA) Membership preferred.
• 3+ years of managing multiple physician practices or multi-specialty physician groups.
• 1+ years of experience in a relevant sub-specialty.

Other Requirements

• New Hires are required to pass a pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.