Practice Manager

About the role

The Practice Manager oversees the daily operations of a multi-modality imaging center, ensuring high-quality patient care, operational efficiency, and achievement of organizational performance goals. This role manages staff performance, patient scheduling, financial outcomes, regulatory compliance, and physician relations.

Responsibilities

• Operational Management
  • Oversee daily operations of the imaging center.
  • Ensure efficient patient scheduling and workflow.
  • Monitor facility performance, productivity, and patient volume.
  • Coordinate coverage for front office, technologists, and support staff.
• Staff Management
  • Recruit, train, and supervise administrative staff.
  • Conduct performance evaluations and coaching.
  • Manage employee schedules, timekeeping, and attendance.
  • Promote a positive workplace culture and employee engagement.
• Financial Oversight
  • Monitor budgets, expenses, and revenue performance.
  • Review billing processes and reimbursement trends.
  • Manage accounts receivable and insurance authorization workflows.
  • Identify opportunities to improve profitability and operational efficiency.
• Patient Experience
  • Ensure exceptional customer service and patient satisfaction.
  • Resolve patient complaints and concerns promptly.
  • Monitor patient wait times and service standards.
  • Implement patient-centered process improvements.
• Compliance and Quality Assurance
  • Ensure compliance with HIPAA, OSHA, CMS, ACR, and state regulations.
  • Maintain facility accreditation and licensing requirements.
  • Develop and enforce policies and procedures.
  • Monitor quality metrics and patient safety initiatives.
• Physician and Referral Relations
  • Build and maintain relationships with referring physicians.
  • Support physician recruitment and retention efforts.
  • Coordinate communication between radiologists, providers, and staff.
  • Assist with marketing and business development activities.
• Strategic Planning
  • Analyze operational data and key performance indicators (KPIs).
  • Identify growth opportunities and service enhancements.
  • Lead projects related to technology, workflow, and process improvement.
  • Support organizational goals and strategic initiatives.

Requirements

• Proven experience in clinic or healthcare management, required.
• Strong leadership, organizational, and problem-solving skills.
• Ability to multitask, prioritize, and work well under pressure.
• Bachelor's degree in healthcare administration, business management, or a related field preferred.
• Oncology experience, highly desired.

Level Expectations

• Manages department operations and supervises professional employees, front line supervisors, and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals.
• Ensures employees operate within guidelines.
• Decisions have a short-term impact on work processes, outcomes, and customers.
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management.
• Interactions normally involve resolution of issues related to operations and/or projects.
• Gains consensus from various parties involved.

Location

Central Valley Medical and Women's Imaging
1125 E Spruce Ave., Suite 103
Fresno, CA 93720

Pay

Anticipated salary range: $98,200 - $162,750

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.