Practice Manager

Reporting to the Director, this role is for a highly detail-oriented individual with experience in office management in an administrative or higher education setting.

Responsibilities

• Provide operational support for the Office of Counseling and Wellness Education, managing the flow of student visits to optimize student satisfaction and provider schedules.
• Support Counseling Center clinicians with scheduling and scanning of documentation into student charts, Telehealth Room scheduling, vendor contracts, and ordering/maintaining office and event supplies.
• Manage day-to-day operations including triaging needs of students and visitors, handling phone calls, faxes, and emails, ensuring office is open during operating hours, and ordering supplies.
• Schedule all clinical visits, scan student clinical forms and hospital documentation into Medicat, release medical records to alumni and transfer students, and dispose of counseling records after 7 years.
• Prepare students for appointments by reviewing and ensuring accuracy of patient summaries.
• Contribute to planning and implementing Counseling and Wellness-sponsored campus events (e.g., Wellness Fair, Counseling Center Speaker Series, Wellness Peer Educator events).
• Utilize Information Technology Services including Medicat, Cobblestone, Adobe Sign, J-1, Microsoft Excel, Google Drive, and other required software.
• Monitor and respond to communications from the Counseling Center email and voicemail.
• Maintain the Office of Counseling and Wellness Education website, ensuring accuracy and requesting modifications as needed.
• Assist in onboarding and orienting new professional staff, graduate fellows, and clinical interns.
• Schedule Telehealth Room appointments and locate additional confidential spaces for students conducting outside clinical services.
• Participate in campus-wide events such as commencement, orientation, move-in, and other Student Affairs division events.
• Attend staff and divisional meetings.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree or above.
• Ability to maintain student privacy, ensuring discretion in all communications about care and managing patient records.
• Demonstrated good judgment in problem resolution and ability to act independently.
• Expected knowledge, skills, and abilities of a professional Clinical Medical Assistant.
• Strong interpersonal skills, computer aptitude (EHR, Google, Microsoft, etc.), and familiarity with medical terminology and procedures.
• Knowledge of Medicat, Cobblestone, and J-1 is preferred.
• 5+ years of office experience.
• Experience interfacing with a population of young adult students.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with over 4,100 undergraduate, 2,500 graduate, and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused programs across six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard School of Business, and the graduate school of counseling and social work. Located on a 220-acre suburban campus north of Boston in North Andover, Massachusetts, Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification and is ranked 38th in the Regional Universities North category by U.S. News & World Report (2026). Merrimack is a NCAA Division I athletic institution.

Merrimack College is committed to building an accepting and respectful community, inspired by its Catholic faith and Augustinian tradition of seeking truth through inquiry and dialogue. Candidates should demonstrate how they will foster a culture that supports this mission.

This is an on-campus position, and employees are essential to providing a fully residential college experience. The position is subject to the successful completion of a criminal background check.