Practice Manager

About the role

The Practice Manager oversees the day-to-day administrative and front-office operations of the practice, ensuring smooth scheduling, accurate records, and efficient support for clinical and leadership staff. This role is central to maintaining an organized, compliant, and welcoming office environment for patients/clients and staff alike.

LynLake Centers for WellBeing is an established, integrative group mental health and wellness practice serving the Twin Cities, MN. With more than 240 interdisciplinary clinicians and staff, we are committed to delivering high-quality, collaborative care while creating a supportive and sustainable work environment for clinicians. Our practice is guided by core values of creativity, integrity, and inclusivity, and we offer services across multiple locations with in-person, remote, and hybrid options available. Clinicians at LynLake benefit from a well-established group practice with strong insurance contracts, integrated in-house referrals, and coordinated interdisciplinary care. We value autonomy alongside accountability and provide trauma-informed practice support, business development resources, and ongoing opportunities for clinical consultation and professional growth. As we continue to grow, we welcome licensed therapists who value collaboration, flexibility, and meaningful clinical work.

Responsibilities

• Support the execution of operational and growth initiatives identified by senior leadership, ensuring timely follow through and completion
• Monitor operational systems and workflows to ensure efficiency, scalability, and quality patient care, providing support where gaps are identified
• Identify operational inefficiencies and implement practical, systems-level improvements in collaboration with leadership
• Manage and monitor discretionary budgets for operational, marketing, and outreach initiatives, ensuring spending aligns with priorities, stays within approved limits, and is tied to measurable outcomes
• Assist in the execution of growth plans by coordinating projects, tracking progress, and ensuring accountability across teams
• Supervise medical assistants, site coordinators, intake, referrals, administrative, and billing leads responsible for day-to-day operations
• Ensure workflows are followed consistently and align with organizational policies, payer requirements, and service delivery standards
• Support resolution of escalated operational or billing issues, while maintaining appropriate boundaries from daily task execution
• Monitor key operational and financial indicators, flagging concerns and supporting implementation of solutions
• Lead the execution of operational and organizational projects, including technology implementations, workflow improvements, and service expansion support
• Coordinate cross departmental projects, ensuring clear communication, defined timelines, and completion of deliverables
• Develop and maintain standard operating procedures and systems to support consistency and efficiency
• Use data and reporting to identify areas for improvement and support continuous operational enhancements
• Provide regular updates to senior leadership on project status, operational performance, and key initiatives
• Organize and facilitate marketing meetings, including setting agendas, tracking action items, and ensuring follow through, and participate in select leadership meetings to report on progress and support implementation of decisions
• Support cross departmental coordination by tracking action items and ensuring follow through
• Perform other duties as assigned to support the organization’s operations and growth

Requirements

• Bachelor's degree in healthcare administration, business, or related field (Master's preferred)
• 3