Practice Manager

Job Responsibilities

• Manage and oversee clinical field operations, clinical productivity, and facilities to ensure the consistent operational execution of Light On Anxiety’s office locations.
• Aid in coordinating clinical operations to ensure that they meet high quality of services and productivity of clinicians and staff.
• Manage sites to ensure that they maintain expected level of condition and positive experience for patients and clients.
• Maintain, monitor and analyze reports on the performance of each clinical site location.
• Affortively identify staff and client needs and constantly seek out improvement opportunities.
• Maintain a balanced focus on both clinician and client satisfaction.
• Monitor adherence to all applicable rules, regulations and procedures that apply to LOA’s outpatient mental health center operations.
• Partner with Clinical Supervisors to provide dyadic leadership to clinical staff, including monitoring, coaching and correcting performance-related issues such as calendar hygiene, productivity and professionalism.
• Serve as the escalation point for non-clinical client concerns.

What we offer

• Highly-competitive salary commensurate with experience
• Paid Time Off and paid company-observed holidays
• Health, dental and vision insurance
• Retail plan with company match
• Dependent Care and Commuter FSAs
• Health Savings Account
• Short-Term Disability
• Company sponsored Basic Life / AD&D
• Company laptop, ongoing technical support and technology stipend
• Gorgeous, modern office space and amenities, allowing for maximum peer collaboration
• Great opportunities for consultation, collaboration and growth

Qualifications

• Bachelor’s degree in management or a related field or equivalent education and experience.
• Preferred LCPC or LCSW.
• Proficient knowledge of behavioral health operations, delivery models and best practices.
• Comfortable with accountability for achievement of objectives.
• Advanced critical thinking, sound judgment and a proven problem-solving ability with calm ability to resolve issues in stressful situations.
• Excellent time management and the ability to prioritize and balance multiple, diverse priorities.
• Strong written and oral communication skills necessary to handle difficult conversations effectively.
• Positive response to unpredictable situations or problems that can occur throughout your work responsibilities.
• Drive to actively seek out new projects, institute change and create a fun, rewarding and professional work environment.
• A willing mentality to learn and grow.
• A self-starter personality that thrives in a team environment.
• An all-around non-judgmental, fun to be around person.
• Ability to lift up to 25 pounds occasionally (e.g., moving office supplies, small equipment, or boxes).