Practice Manager

Colorado Springs, CO

Pay & Benefits

• $58,000-$65,000 annual salary
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401k with company match
• Life insurance

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff
• Work closely with the Lead OD to ensure an exceptional patient experience
• Convey a customer-centric approach to service by leading staff performance, coaching, and developing staff to deliver unsurpassed customer service
• Serve as a role model to the team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency
• Demonstrate the highest level of customer service vision with all customers and patients
• Monitor all aspects of practice operations, provide on-the-job training, and support team members using core philosophies
• Analyze practice financial data and make recommendations to optimize overall practice profitability
• Recruit and select high-caliber talent
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance
• Perform duties related to product management, inventory management, and cost of goods
• Conduct consistent staff evaluations, performance management, and team trainings
• Uphold Keplr Vision’s Core Values

Requirements

• Excellent customer service skills and personal presentation
• Preferred: optical experience and/or minimum of 2 years of retail management/supervisory experience
• General understanding of operations, processes, and high level of business acumen
• Excellent communication, organizational, leadership, and interpersonal skills
• Ability to set, monitor, and achieve productivity goals
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail
• Understanding of optometric business processes and strategic development
• Ability to handle and prioritize multiple tasks and meet required deadlines

Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position may vary and could report to the Lead OD, Director of Operations, or Area Manager.