Practice Manager

Pay & Benefits

Annual salary: $56,000‑$62,500

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) with employer match
• Life insurance
• Additional benefits

Responsibilities

• Supervise a team of opticians, technicians, patient care coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Convey a customer‑centric approach by leading staff performance, coaching, inspiring, and developing team members to deliver unsurpassed customer service.
• Serve as a role model for the team.
• Collaborate with ODs to maintain the highest standard of patient care and workflow efficiency.
• Demonstrate the highest level of customer‑service vision with all customers and patients.
• Monitor all aspects of practice operations, providing on‑the‑job training and support using core philosophies.
• Analyze practice financial data and recommend actions to optimize overall profitability.
• Recruit and select high‑caliber talent.
• Ensure compliance with billing procedures, staff behaviors, and HIPAA regulations.
• Manage product inventory and control cost of goods.
• Conduct consistent staff evaluations, performance management, and team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

• Excellent customer service skills and professional personal presentation.
• Preferable optical experience and/or a minimum of 2 years of retail management or supervisory experience.
• General understanding of operations, processes, and strong business acumen.
• Excellent communication, organizational, leadership, and interpersonal abilities.
• Ability to set, monitor, and achieve productivity goals.
• Strong problem‑solving skills, sound judgment, and meticulous attention to detail.
• Understanding of optometric business processes and strategic development.
• Capability to handle and prioritize multiple tasks while meeting deadlines.

Other Information

This job description is not exhaustive; duties, responsibilities, and activities may change at any time with or without notice. Reporting structure depends on practice alignment and may be to the Lead OD, Director of Operations, or Area Manager. Eye Contact Madison West is dedicated to creating a warm, welcoming environment where every patient feels like family and every team member feels supported. The culture emphasizes collaboration, celebration, and compassion.

Location: 7428 Mineral Point Rd, Madison, WI 53717.