Practice Manager

About the role

We are looking for a Practice Manager who embodies our values and brings our brand mission to life — empowering all people to look and feel their best. You will lead the team at one of our practices, ensuring every client has an exceptional JECT experience and the business runs with clarity and care.

What You'll Own

• Team Leadership
• Act as the connective tissue between practice operations and the broader company — ensuring information flows clearly in both directions.
• Manage and develop your team through daily check-ins, documented performance conversations, clear expectations, and accountability to shared goals.
• Set short- and long-term goals for your practice — including monthly targets — and actively track progress against them.
• Identify, recruit, hire, train, and inspire team members to build their careers at JECT.
• Cultivate a high-morale, high-performing practice culture where the team is proud to show up.
• Embody and reinforce JECT's mission and core values in how you lead.
• Practice Operations
• Oversee day-to-day operations, client experience, team management, and performance across your practice.
• Manage the daily flow and efficiency of the practice to maximize the client experience.
• Ensure JECT's standard operating procedures are completed, distributed, and adopted across your team.
• Build and run process-driven systems that allow the practice to operate consistently.
• Own inventory accuracy and proper stock levels for consumables, JECT products, merchandise, marketing materials, and supplies.
• Manage the practice schedule to ensure full coverage and operational efficiency.
• Drive consistency across all JECT practices by adopting and reinforcing shared SOPs.
• Sales Performance
• Own the commercial performance and operational success of your practice.
• Hit sales goals and KPIs on a daily, monthly, and annual basis.
• Analyze sales reports and bring ideas to improve revenue, efficiency, and client experience.
• Identify opportunities to reduce costs and grow revenue thoughtfully.
• Client Experience
• Create and protect an exceptional JECT experience for every client.
• Handle client feedback and concerns in a professional, empathetic, and timely way.
• Maintain strict confidentiality of sensitive information at all times.

Who You Are

• 3–5+ years in retail, hospitality, or services management — ideally with multi-faceted ownership of a location.
• A natural team leader who develops people, holds the bar high, and creates a culture others want to be part of.
• Sharp on operations — comfortable with KPIs, scheduling, inventory, and the daily rhythm of running a location.
• A strong communicator who can move between practice-floor conversations and headquarters decisions with ease.
• Available to work occasional weekends as the business requires.
• Experience in aesthetics, beauty, wellness, or premium retail is a plus — but not required if you bring excellence in leadership and operations.

Benefits & Perks

• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Wellhub membership (fitness, wellness, and mindfulness access)
• Paid Time Off
• 401(k) retirement plan
• Commuter and Parking benefits

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable law.