Practice Manager

Essential Duties and Responsibilities

• Strategic Planning
  • Plans for hiring office personnel
  • Researches demographic of the trading zone
  • Identifies target patients
  • Identifies marketing strategies
• Staffing & Scheduling
  • Collects resumes
  • Screens candidates
  • Enforces handbook policies & other notices
  • Associate, Team and Patient scheduling
• General Office Management and Oversight
  • Processes bill payments
  • Opens and distributes mail
  • Maintains the business practice plan
  • Installs and oversees the office’s systems and operating procedures
  • Audits daily charts
  • Reviews daily reports
  • Reviews daily GAP list reports
  • Reviews the Daily Ortho Referral Report
  • Ensures schedule is booked according to office protocol
  • Ensures scheduled appointments are confirmed at least 2 days prior to appointments
• Human Resources Functions
  • Oversees staffing
  • Manages and supports personnel
  • Oversees payroll
  • Oversees benefits
  • Deals with resolutions on patient and staff grievances
  • Affords assistance in employee office job descriptions and performance reviews
  • Reviews employee time sheets, documents tardiness and absences
  • Trains and manages staff
• Billing and Collections
  • Performs data entry
  • Performs banking
  • Affords assistance in billing
  • Affords assistance in collections
  • Affords assistance in insurance processing
  • Performs related administrative services
• Computer Network Support Liaison
  • Acts as a liaison to maintenance of computers and computer networks
  • Affords assistance in technical issues resolution
  • Trains and supports users
  • Performs educating staff of practice management software updates

Supervisory Responsibilities

• Directly supervises employees within the office
• Carrries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviews, hires, and trains employees
• Plans, assigns, and directs work
• Appraises performance
• Addresses complaints and resolves problems
• Leads daily morning huddles with doctor and team to discuss daily schedule and review weekly and monthly goals
• Plans and facilitates weekly and monthly team meetings to review practice goals, recognize outstanding performance, discuss upcoming events, promotions, and programs, identify and solve problems, and provide training to team members