Practice Manager

About the role

Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.

Formulate and manage clinic operating budget, center goals and objectives, and all continuous improvement plans and activities.

Create and manage marketing activities within the marketplace to ensure a consistent flow of patients to the center.

Communicate to all physician partners consistently and address all partnership concerns promptly.

Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.

Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.

Develop, implement, and evaluate methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.

Monitor and control department costs to maintain expenditures within allocations.

Recommend acquisition of capital equipment.

Work closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.

Cook up and coordinate direct communication with all new and potential physician partners as directed.

Cook up and coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.

Prepare management presentations as appropriate.

Track and publish operational metrics and weekly flash data for clinical operations.

Consolidate inventory requisition process and integrate with AVP.

Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.

Plan and organize physician and investor meetings.

Make travel arrangements and coordinate travel schedules as needed.

Arrange clinic participation in local regional or national events or conventions as needed.

Prepare expense reports and submit them to AVP within 30 days of expense date.

Follows safety guidelines set internally and via OSHA for self, patients, visitors and employees.

Maintains patient confidentiality in accordance with HIPAA and practice policy.

Primary liaison between physician partner, practice, and AVP.

Develops a good working relationship with local optometrists and other referring agents to help coordinate care.

Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.

Other duties as assigned by management.

Friendly and professional greeting of all patients, and visitors.

Provide effective leadership, coaching, counseling, evaluating and mentoring staff to identify and implement opportunities for development and talent retention.

Maintains employee orientation and termination protocols implemented by AVP HR.

Implements AVP corporate policies and procedures and ensures staff compliance.

Aid staff with individual development plans and opportunities.

Counsel and/or administer disciplinary action to employees as necessary in line with AVP policies.

Aid Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment.

Responsibilities

• Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.
• Formulate and manage clinic operating budget, center goals and objectives, and all continuous improvement plans and activities.
• Create and manage marketing activities within the marketplace to ensure a consistent flow of patients to the center.
• Communicate to all physician partners consistently and address all partnership concerns promptly.
• Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.
• Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.
• Develop, implement, and evaluate methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.
• Monitor and control department costs to maintain expenditures within allocations.
• Recommend acquisition of capital equipment.
• Work closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.
• Cook up and coordinate direct communication with all new and potential physician partners as directed.
• Cook up and coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.
• Prepare management presentations as appropriate.
• Track and publish operational metrics and weekly flash data for clinical operations.
• Consolidate inventory requisition process and integrate with AVP.
• Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.
• Plan and organize physician and investor meetings.
• Make travel arrangements and coordinate travel schedules as needed.
• Arrange clinic participation in local regional or national events or conventions as needed.
• Prepare expense reports and submit them to AVP within 30 days of expense date.
• Follows safety guidelines set internally and via OSHA for self, patients, visitors and employees.
• Maintains patient confidentiality in accordance with HIPAA and practice policy.
• Primary liaison between physician partner, practice, and AVP.
• Develops a good working relationship with local optometrists and other referring agents to help coordinate care.
• Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.
• Other duties as assigned by management.
• Friendly and professional greeting of all patients, and visitors.
• Provide effective leadership, coaching, counseling, evaluating and mentoring staff to identify and implement opportunities for development and talent retention.
• Maintains employee orientation and termination protocols implemented by AVP HR.
• Implements AVP corporate policies and procedures and ensures staff compliance.
• Aid staff with individual development plans and opportunities.
• Counsel and/or administer disciplinary action to employees as necessary in line with AVP policies.
• Aid Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment.

Requirements

• Extensive managerial experience is required, preferably within the health care industry, preferably ophthalmology.
• A minimum of 5 years of work experience, and a bachelor's degree in management or healthcare.
• An MBA and/or Six Sigma Certification is preferred.
• Working knowledge of standard accounting principles and have budgetary experience.
• Working knowledge of computers.
• Prior Experience with a fully integrated medical office software package.
• Experience in negotiating general business contracts.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Strong leadership and business operations experience required.
• Dependable transportation required to travel to other offices as required.
• Ability to pay attention to detail.
• Ability to maintain confidentiality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy.
• Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments.
• Dresses appropriately and is well groomed.
• Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
• Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
• Excellent verbal communication skills.

Pay & Benefits

Pay Range: $48k-$59k

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities