Practice Manager

About the role

Integrative Rheumatology is an independent specialty practice in Charlotte, NC that combines state of the art traditional rheumatologic care with personalized patient education and complementary healing therapies to promote total body wellness. The Practice Manager will oversee all operational and clinical activities, reporting directly to the CEO and COO.

Responsibilities

• Oversee all operational and clinical activities of the practice.
• Report directly to the CEO and COO to execute the practice vision.
• Work with departmental team leads and staff to ensure clinical and non-clinical tasks comply with federal, state, and local standards.
• Provide regular updates on activities and recommendations for office operations; seek executive approval for major decisions.
• Stay current on policy and compliance changes; ensure standards of care are met or exceeded.
• Use financial and clinical reports to establish an operational budget and aid growth strategy.
• Perform regular audits of clinical and non-clinical operations; update policies and procedures as needed.
• Conduct regular reviews of staff performance, roles, and responsibilities; suggest adjustments for optimal performance.
• Exemplify leadership goals, commitment, and priorities; exhibit integrity, compassion, and commitment.
• Ensure compliance with HIPAA, OSHA, OIG, MIPS, HR, FDA, ADA, and CMS standards.
• Maintain excellence and updates of office procedures, policies, task delegation, and implementation.
• Maintain familiarity with all medical office position responsibilities; ensure adequate daily staffing and advise on staff growth.
• Prepare updates, trainings, and periodic reviews for providers and staff to ensure optimal performance and growth.
• Provide healthy feedback; encourage and motivate staff while protecting a culture of community and teamwork.
• Interact with patients and visitors positively, welcoming, compassionately; address major concerns as needed.
• Oversee patient collections, deposits, and reports.
• Oversee office budgets and finances, billing, and collection procedures.
• Manage office inventory.
• Maintain office calendar and staffing schedules/time tracking.
• Facilitate expansion of available services in collaboration with CEO/COO.
• Maintain positive relationships with referring offices, vendors, and organizations; identify patient recruitment opportunities.
• Oversee facility upkeep, cleaning, and maintenance as needed.

Qualifications

• Solution-oriented approach to problems.
• Excellent organizational and time-management skills.
• Ability to multi-task and perform well in stressful situations.
• Knowledge