Practice Manager

Essential Job Functions

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes.
• Works with the Site Medical Director (SMD) to develop the vision and direction of the practice in alignment with IHA’s priorities.
• Works with practice providers and practice management team to develop, implement and manage the CORE Work plan.
• Reviews patient care quality data and peer review data and develops action plans, as necessary.
• Reviews practice risk assessment regularly.
• Maintains the patient satisfaction scores related to the office.
• Hires, trains, supervises, evaluates, disciplines and terminates practice staff.
• Creates a positive and productive work environment to attract and retain staff, providers and patients.
• Manages the scheduling of providers.
• Assures the practice’s compliance with federal, state and safety regulations.
• Develops and manages the practice’s annual budget.
• Monitors monthly financial data and develops meaningful tools to assist in understanding the practice’s performance.
• Coordinates the scheduling of providers.
• Communicates respectfully and cooperatively with management, staff, patients and vendors; handles escalated patient and staff issues, as needed.
• Administers regular provider and staff meetings to gather feedback; ensures appropriate patient access and develops teamwork.
• Meets regularly with management to review progress and problems in the practice.
• Participates in new business development as appropriate for practice.
• Implements effective, quality marketing programs.

Management Responsibilities

• Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating.
• Organizes and implements orientation and training programs for all new staff and providers.
• Promotes educational opportunities for staff and providers; develops future leadership within the office.
• Reviews annual staff and provider satisfaction reports with management; develops, implements and monitors ongoing improvement plans.
• Addresses personnel issues.
• Contributes to the evaluation and improvement plans for Physicians/APNs.

Compliance Responsibilities

• Affirms compliance, with the Associate Division Director, Division Director and SMD, for assuring compliance with patient and staff safety regulations.
• Supports the Associate Division Director, Division Director, SMD, Division Head and clinical leadership with producing plans for improving quality and patient safety.

Communication Responsibilities

• Works respectfully and cooperatively with management, staff, patients and vendors; handles escalated patient and staff issues, as needed.
• Administers regular provider and staff meetings to gather feedback; ensures appropriate patient access and develops teamwork.
• Serves as a liaison between the practice and management, staff, patients and vendors.
• Communicates effectively with patients, staff, management and vendors.

Fiscal Responsibilities

• Accountable, along with the Associate Division Director, Division Director and SMD, for the financial performance of the practice.
• Develops and manages the practice’s annual budget.
• Reviews monthly financial data and develops meaningful tools to assist in understanding the practice’s performance.
• Prepares and responds to monthly budget variance reports.
• Makes decisions regarding cost-effective staffing models and office operations.

Other Responsibilities

• Participates in new business development as appropriate for practice.
• Implements effective, quality marketing programs.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both IHA and Trinity Health.
• Supports the mission and values of both I