Practice Manager

About the role

At Gentle Dental, our Practice Managers are committed to and passionate about their practice. As the leader of the team, they ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Practice Manager is to ensure that our dental practices provide legendary customer service, via engaged employees, and overall office efficiency.

Location: Gentle Dental 45th street 4550 E Bell Rd, Phoenix, AZ 85032

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Oversee and supervise front and back office staff.
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Develop and implement office budgets and manage the procurement of general office supplies and equipment.
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Process dental insurance claims, work with HMO and PPO dental plans, and present dental treatment plans to patients.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.

Qualifications

Leadership experience 3+ years. Previous Dental or healthcare management experience preferred but not required. Must have excellent verbal and written communication skills. Computer literate a must (Denticon experience is a plus). Bilingual is a plus. Education: Required Bachelors or better; Preferred High School or better.

Skills

• Attention to detail
• Customer Service Behaviors
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Self-Starter: Inspired to perform without outside help

Benefits

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holiday
• PTO (120 hours per year for salaried)
• 401k plan and deferred compensation plan
• CE credits
• Career opportunities to advance with the company. Gentle Dental has the resources you need to achieve true personal and career success.