Practice Manager

Full-Time Location: Norwich, CT

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you’ll love working here: At Generations Family Health Center, you'll be part of a mission-driven, team-based environment focused on delivering compassionate, community-centered care. Join a collaborative team dedicated to serving our community.

About the role

The Practice Manager is the site-based operational leader accountable for the day-to-day performance, coordination, and readiness of the assigned ancillary site. The position provides administrative leadership to assigned staff; supports clinicians and clinical leaders; and promotes safe, efficient, patient-centered, and compliant operations. The site currently provides medical services and may add other clinical, enabling, or support services as organizational needs evolve. The Practice Manager reports to the Director of Primary Care Operations and Outreach and works in close partnership with the Director of Nursing and Site Medical Director. The position also collaborates with other site, service-line, and organizational leaders whose functions support or influence site operations. These relationships do not transfer clinical authority or alter established reporting.

Responsibilities

• Site Leadership and Daily Operations
• Staff Leadership and Workforce Management
• Patient Access, Flow and Experience
• Clinician, Nursing and Clinical Partnership
• Service Integration and Organizational Collaboration
• Quality, Compliance, Safety and Readiness
• Performance, Productivity and Improvement
• Revenue Cycle and Resource Stewardship
• Facility, Technology and Site Readiness
• Organizational and Labor Responsibilities

Requirements

• Bachelor's degree in health care administration, business administration, public health, nursing, or a related field preferred; equivalent education and progressively responsible management experience may be considered.
• Minimum three (3) years of ambulatory health care or comparable operations experience, including supervisory or management responsibilities, preferred; FQHC or community health center experience strongly preferred.
• Demonstrated experience in staff supervision, scheduling, patient flow, patient service, performance improvement, change implementation, and operational problem-solving.
• Proficiency with electronic health record and practice-management systems and data reporting; knowledge of relevant FQHC, HRSA, FTCA, PCMH, accreditation, privacy, quality, safety, and labor requirements preferred.
• Prior clinical-support experience or certification, including Medical Assistant or LPN experience, and bilingual abilities are preferred but not required.

Benefits

• 5 weeks of paid time off
• 9 paid holidays
• Medical, dental, vision and life insurance coverage
• 403(b) retirement savings plan with employer contribution
• Malpractice insurance coverage
• Voluntary Life insurance
• Employee Assistance Program
• FSA & DCA option

Pay

Salary: $73,185.00+ (commensurate with experience)