Practice Manager

At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare! TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT We build experiences people love by incorporating empathy, compassion and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that is deeply passionate about healthcare and each other’s success and wellbeing. DO THE BEST WORK OF YOUR LIFE We’ve redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our team is rethinking collaboration and building a global, household name. Join us as a Practice Operations Manager and do the best work of your life. Key Responsibilities The Practice Operations Manager is the operational bridge between Frontier Direct’s company goals and the day-to-day reality of clinical practice. As a Practice Operations Manager, you will manage daily clinic operations as well as the clinic team (APPs and MAs). You will ensure alignment with company goals and will problem-solve and execute strategies that drive clinic excellence. You will also partner with Medical Directors and will be involved in the engagement and coordination of various activities that deliver world-class member and employer engagement—with limited, intentional local flexibility where appropriate. Team Structure Direct reports include: APPs (Family Nurse Practitioners and Physician Assistants) and Medical Assistants - up to 4 of each approximately People Management On the ground, in-person presence and leadership that guides and drives accountability and resultsDaily management of clinic operationsLead APPs and MAs including hiring/training, clinic coverage, scheduling and day-to-day performance Partner closely with Medical Directors on the team’s clinical skills, including evaluations and development plansCollaborate with HR to define hiring needs, gaps, retention risks and attrition concerns Clinic Operations Act as the bridge between the clinics and the business Coordinate needs with Leadership - identify gaps, problem-solve and execute course correction plans as neededSupport and drive HR and other leadership initiatives Partner with Medical Directors to drive the business side including ROI, Population Health, Complex Care Coordination and Care Transitions Actively involved in engagement and coordination activities associated with achieving results Clinic Excellence Ensure follow through on all operations, including inventory, invoice reconciliation, licensing, patient relations)Ensure all clinic standards are met and upheld at each clinic Act as a brand advocate in the market to drive utilization to Frontier Required Qualifications 3+ years of experience in healthcare operations, practice/clinic management, and/or a similar leadership role2+ years of direct people leadership experience, including hiring, training, scheduling, and performance managementDemonstrated experience managing clinical or clinical-support staff (e.g., APPs, MAs, or nurses) in a fast-paced clinic environmentTrack record of driving operational metrics such as clinic coverage, patient throughput, and/or utilizationComfortable working on-site daily and providing in-person, hands-on leadershipDemonstrated problem-solving skills, with the ability to identify gaps and execute corrective action plans independentlyExperience collaborating and communicating effectively with Medical Directors, HR, and company leadershipExperience with day-to-day clinic operational tasks: inventory management, invoice reconciliation, licensing/credentialing tracking, and patient relationsProficiency with scheduling, EHR, or practice-management softwareAbility to travel between clinic locations within an assigned market as needed or as required. Preferred Qualifications Experience in a startup or high-growth direct primary care (DPC) or value-based care organizationExperience partnering with Medical Directors on clinical development, evaluations, or quality initiativesFamiliarity with population health, complex care coordination, or care transitions programsBackground in ROI/business performance analysis for clinic-level operationsExperience supporting HR functions such as retention strategy, attrition analysis, or workforce planningPrior experience managing multiple clinic sites or a multi-site "hub" structureExperience acting as a brand ambassador or driving local market/community engagement to increase patient utilization BENEFITS - Taking Care of You Now and Your Future Medical, dental, and vision insuranceFrontier Membership for you and your immediate familyVoluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.401(k) plan Time Off Paid Time Off (PTO) policy, with team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year9 company holidays per yearParental leave policies At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status