Practice Manager

Position Summary

The Practice Manager will provide leadership, management, and oversight of the practice operations of one or more of our health center locations and be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction.

Key Responsibilities

• Manage patient access teams to ensure efficient appointment scheduling and registration processes
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand
• Design and oversee scheduling templates to optimize clinician and staff utilization
• Monitor and adjust schedules to ensure full usage of resources
• Coordinate with clinical teams to maintain seamless care delivery during all shifts
• Implement contingency plans to address staffing shortages or unexpected changes
• Monitor key performance indicators (KPIs) related to patient access, such as appointment availability
• Implement strategies to improve patient flow and minimize wait times
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
• Proactively solve problems, administrative issues, or patient complaints in a timely manner
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics
• Use data insights to identify areas for improvement and implement solutions
• Participates in additional special projects and other duties as assigned

Qualifications

• Bachelor's degree required; equivalent experience may be considered
• Three or more years progressive management experience in a medical practice or integrated health system is also required
• Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements to enhance access and streamline workflows is essential
• Excellent leadership, organizational, and communication skills
• Proficiency in healthcare management software and scheduling tools. Epic experience is required
• Familiarity with regulatory requirements and best practices in patient access management
• Excellent interpersonal, communication, and collaboration skills with a commitment to FHCHC’s vision, mission, and values

Direct Reports

• Patient Access Supervisor
• Patient Access Lead
• Medical Template Specialist

Benefits

• Comprehensive Medical
• Health Savings Account (HSA)
• Vision and Dental Insurance
• Voluntary Benefits (Short-Term & Long-Term Disability)
• Paid Life Insurance
• Paid Holidays
• Generous Paid Time Off (PTO)
• 403(b) Retirement Plan with Employer Match

OUR CULTURE

At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

American with Disabilities Requirements

All employment is decided on the basis of qualifications, merit, and business need. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.