Practice Manager

About the role

The Practice Manager is responsible for managing and coordinating clinician activities at our practice locations. This role serves as a liaison to internal and external customers and provides support to the Direction of Operations, Medical Director and provider group. The Practice Manager partners with the revenue cycle team, credentialing team, and various other stakeholders on projects and tasks that support effective and efficient practice operations.

Responsibilities

• Assists with scheduling functions as needed by acting as liaison between scheduler and provider for shift coverage and help ensure accurate reflection of time worked
• Manages projects at the practice level to include information gathering, timelines, task delegation, and communications
• Collaborates with revenue cycle team to identify and obtain missing charts, physician documentation and other necessary information for coding and billing
• Collaborates with credentialing team on new hire credentialing needs and maintenance of clinician credentials; this includes serving as a liaison to extend communications and gather documentation
• Partners with hospital personnel for completion of new provider orientation and training
• Facilitates provider interviews i.e. arrange schedule, provide tour, secure interview room, etc.
• Assists with patient complaints by documenting and forwarding to the site medical director and/or hospital personnel as appropriate
• Coordinates stakeholder meetings on a recurring and ad hoc basis
• Administers company and client policies and procedures in a consistent and timely manner
• Serves as administrative support for Medical Director and Director of Operations
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• Prior operations or administrative experience in healthcare industry
• Experience with MS Outlook, Word, and Excel
• Experience with MS Teams, scheduling software, and credentialing software preferred

Skills

• Proficient in Microsoft Office with ability to effectively navigate job related software for credentialing, scheduling, and other functions
• Familiar with healthcare jargon and terminology
• Utilize independent judgment on determining areas of collaboration, escalation, and autonomy
• Collaborate with professionals internal and external to the company and across geographic locations
• Identify and execute opportunities for improvement
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Navigate competing priorities and effectively work in a fast-paced environment
• Manage information flow in a timely and accurate manner
• Exhibit growth mindset and team-orientated behaviors

Work Environment

Hospital office setting and patient care areas. Potential exposure to communicable diseases, hazards of radiation and difficult patient situations.