Practice Manager

About the role

At Chewy Vet Care, we’re changing the veterinary care experience. As a full-time Practice Manager, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.

Responsibilities

• Support the paraprofessional staff in implementing outlined policies and procedures, utilizing integrated technology, and managing practice operational functions.
• Work with regional and corporate leadership to provide support and continuous development for the practice team.
• Oversee staff operational performance and coordinate work schedules.
• Conduct staff reviews, handle concerns, and mentor team members with their career development.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
• Ensure equipment and clinic are well maintained and OSHA guidelines are followed.
• Guide the team in following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to improve performance.
• Communicate clearly and respectfully with clients and team members.
• Serve as a PIMS administrative super-user and assist others in using the technology.
• Act responsibly with the pharmacy holdings of the practice.
• Participate in self-development courses and required compliance training.
• Perform related duties and assignments as directed by management.
• Oversee operating, safety, and compliance procedures as required by law and Chewy Vet Care policies.
• Position may require some travel.

Requirements

• Successful completion of the CVPM program and current certification is preferred.
• Ability to meet the qualifications for the CVPM designation.
• 3+ years of experience as a Practice Manager in practice.
• 2 years of supervised experience with veterinary radiation machines preferred.
• Experience mentoring and leading others.
• Ability to connect with clients and demonstrate empathy and compassion.
• Strong conflict resolution skills.
• Excellent verbal, written, observational, and analytical skills.
• Ability to thrive in a fast-paced, self-starter environment.

Physical Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Benefits

• Competitive benefits.
• Scheduling options that fit your lifestyle.
• Collaborative work environment where you can unleash your full potential.