Practice Manager

About the role

The Practice Manager oversees the successful implementation and management of all three Benevis business lines—general dentistry, orthodontics, and expanded services—in the office. This role manages day-to-day functions, growth initiatives, staff training, doctor relationships, and operational excellence in partnership with the Director of Operations.

Responsibilities

• Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations.
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions.
• Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
• Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
• Provide concierge-style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
• Uphold the highest standards of integrity by complying with all government regulations and company policies.
• Track and monitor collections and follow up with patients as needed.
• Solicit referrals from patients post-treatment while also tracking satisfaction with care provided.
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Explain, promote, and adhere to company payment policies and procedures.
• Drive local marketing efforts through participating in local community affairs and events, including school screenings, board member meetings, and any opportunity to promote a positive image.

Requirements

• Minimum of 3 years of dental office experience.
• 1 year of dental office management preferred.
• High school or GED required; bachelor’s degree preferred.

Skills

• Computer skills: Microsoft Office.
• Deep understanding of commercial insurance or Medicaid billing.
• Compassion and high level of service for patients, parents, and staff.
• Integrity, always doing the right thing.
• Financial acumen.
• Team building, employee relations, and organizational and staff development skills.
• Track record of superior performance in growing both the top and bottom line.
• Strong interpersonal and communication skills.
• Well-developed analytical and problem-solving abilities.
• Ability to read and interpret reports, write reports and business correspondence.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• High degree of initiative, accountability, and independent judgment.

Physical Requirements

• Effectively communicate and exchange information with staff, supervisors, and other internal clients.
• Operate a computer, keyboard, and standard office equipment.
• Work performed in a non-clinical office environment.
• Requires availability for extended hours during peak periods; hours may change to meet business needs.