Practice Manager

About the role

The Practice Manager oversees the successful implementation and management of general dentistry, orthodontics, and expanded services in the office. This role manages day-to-day functions, growth initiatives, staff training, doctor relationships, and operational excellence in partnership with the Director of Operations.

Responsibilities

• Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations.
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions.
• Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
• Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
• Provide concierge-style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
• Uphold the highest standards of integrity by complying with all government regulations and company policies.
• Track and monitor collections and follow up with patients as needed.
• Solicit referrals from patients post-treatment while also tracking satisfaction with care provided.
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Explain, promote, and adhere to company payment policies and procedures.
• Drive local marketing efforts through participating in local community affairs and events, including school screenings, board member meetings, and any opportunity to promote a positive image.

Requirements

Education & Experience

• Minimum of 3 years of dental office experience.
• 1 year of dental office management preferred.
• High school or GED required; bachelor’s degree preferred.

Skills & Attributes

• Deep understanding of commercial insurance or Medicaid billing.
• Compassion and high level of service for patients, parents, and staff.
• Integrity, always doing the right thing.
• Financial acumen.
• Team building, employee relations, and organizational and staff development skills.
• Track record of superior performance in growing both the top and bottom line.
• Strong interpersonal and communication skills.
• Well-developed analytical and problem-solving abilities.
• Ability to read and interpret reports, write reports and business correspondence.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• High degree of initiative, accountability, and independent judgment.

Technical Skills

• Computer skills: Microsoft Office.

Physical Requirements

• Effectively communicate and exchange information with staff, supervisors, and other internal clients.
• Operate a computer, keyboard, and standard office equipment.
• Work performed in a non-clinical office environment.
• Requires availability for extended hours during peak periods. Hours may change to meet business needs.