Practice Manager

About the role

The Practice Manager oversees the successful implementation and management of all three Benevis business lines—general dentistry, orthodontics, and expanded services. This role manages day‑to‑day office functions, drives growth initiatives, assists in training staff, owns relationships with doctors, and ensures operational excellence in partnership with the Director of Operations.

Responsibilities

• Ensure the office provides high‑quality, compassionate dental care across general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and meet show‑rate expectations.
• Maintain the office’s operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to inform and support business decisions.
• Ensure adequate staffing by interviewing and selecting candidates aligned with patient schedules.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee‑relations practices.
• Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
• Provide concierge‑style support to specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
• Uphold the highest standards of integrity by complying with all government regulations and company policies.
• Track and monitor collections and follow up with patients as needed.
• Solicit referrals from patients post‑treatment while tracking satisfaction with care provided.

Secondary Functions and Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Explain, promote, and adhere to company payment policies and procedures.
• Drive local marketing efforts by participating in community affairs and events, including school screenings, board member meetings, and other opportunities to promote a positive image.

Qualifications

• Minimum of 3 years of dental office experience.
• 1 year of dental office management preferred.
• High school diploma or GED required; bachelor’s degree preferred.

Technical Skills

• Proficient with Microsoft Office.

Skills and Attributes

• Deep understanding of commercial insurance or Medicaid billing.
• Compassion and a high level of service for patients, parents, and staff.
• Integrity—always doing the right thing.
• Financial acumen.
• Team‑building, employee‑relations, and organizational‑development skills.
• Track record of superior performance in growing both top and bottom lines.
• Strong interpersonal and communication skills.
• Well‑developed analytical and problem‑solving abilities.
• Ability to read, interpret, and write reports and business correspondence.
• Ability to organize work, engage in multiple tasks simultaneously, and consistently meet deadlines.
• High degree of initiative, accountability, and independent judgment.

Physical Requirements

The nature of the work requires the ability to:

• Effectively communicate and exchange information with staff, supervisors, and other internal clients.
• Operate a computer, keyboard, and standard office equipment.
• Work in a non‑clinical office environment.
• Be available for extended hours during peak periods, with hours that may change to meet business needs.