Practice Manager

About the role

Axia Women's Health is the nation’s largest community-based, integrated women's health network serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. With over 400 providers across nearly 150 locations, Axia is committed to providing a caring, connected, and progressive health care experience for women. Its network spans OB/GYN care, breast health, high‑risk pregnancy care, urogynecology care, behavioral health, and fertility. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

The Practice Manager oversees the day‑to‑day clinical and business operations of a multi‑provider women's healthcare practice. This role leads clinical and administrative teams, drives operational performance, ensures an exceptional patient experience, and supports strategic growth initiatives. The Practice Manager partners with providers, corporate support teams, and external stakeholders to optimize workflows, manage budgets, improve key performance indicators, maintain regulatory compliance, and foster a positive colleague experience across one or more practice locations.

Responsibilities

• Directing, supervising, and coordinating the overall clinical and business operations for the Care Center.
• Directly oversees 1 care center with up to 3 locations.
• Participates in the strategic growth plan for Care Center.
• Assists in the development and implementation of long‑term business plans and initiatives to enhance the practice’s growth and profitability.
• Collaborates with clinical staff to develop and implement quality improvement initiatives, ensuring high‑quality healthcare services and compliance with industry standards.
• Drives achievement of operational KPIs (front‑end denials, productivity increases, etc.).
• Leverages data (Tableau) to support care center decision making.
• Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners and presents concerns with plans for resolution.
• Leads or participates in MSO or regional‑based initiatives or programs.
• Develops, documents, and implements care center workflows to optimize operational efficiencies in collaboration with MSO supports.
• Supervises startup of new programs and revenue streams at the Care Center.
• Facilitates ROI on potential revenue opportunities or expansion.
• Oversees the patient experience, drives improvement and action planning.
• Manages escalation and resolution of patient complaints.
• Ensures adherence to cash management processes, including weekly deposits.
• Manages expenses in accordance with set budgets (clinical and non‑clinical) and recommends saving opportunities.
• Provides oversight for all spending (office supply, medical supply, etc.).
• Ensures purchase orders are accurate in Coupa.
• Works closely with the marketing team on care center projects, including oversight of social media activities, marketing events, and promotional materials.
• Serves as liaison with referring practices.
• Manages compliance with regulatory and state governing bodies (CLIA, OS