Practice Manager

AOB Med Spa is a premier luxury medical aesthetics practice located in Greenwood Village, Colorado. We are known for exceptional clinical outcomes, five-star patient experiences, and a high-integrity, high-performance culture. Our goal is smart, profitable, scalable growth built on strong systems, accountability, and brand excellence.

About the role

The Practice Manager is the operational backbone of AOB Med Spa and the primary business partner to ownership. This leader translates vision into execution, ensures financial discipline, optimizes staff performance, and builds systems that support sustainable growth and long-term enterprise value. This role requires financial intelligence, emotional intelligence, and leadership courage.

Responsibilities

• Financial & KPI Ownership
  • Own daily, weekly, and monthly performance metrics within Zenoti
  • Track and report on:
    • Provider utilization and revenue per hour
    • Membership sales, retention, and deferred revenue accuracy
    • Pre-booking, conversion, and rebooking rates
    • Payroll %, COGS, inventory, and margin control
  • Partner with ownership on:
    • Membership program launch
    • Budgeting and forecasting
    • Revenue growth strategies
    • Marketing and hiring strategies
  • Enforce strict controls around:
    • Discounts, refunds, gift cards, memberships, and cash handling
    • Fraud prevention and internal controls
• Operations & Systems Excellence
  • Build, refine, and enforce SOPs across all departments
  • Ensure flawless execution of:
    • Scheduling, utilization, and capacity planning
    • Memberships and packages
    • Inventory management
    • Billing, reporting, and compliance
  • Oversee Zenoti reporting accuracy with multiple layers of oversight
  • Ensure compliance with medical, legal, and regulatory standards
• Team Leadership & Accountability
  • Lead and manage:
    • Front Desk / Guest Experience Team
    • Injectors, Aestheticians, and Clinical Providers
    • Leadership and support staff
  • Recruit, onboard, and retain high-performing, values-aligned team members
  • Implement:
    • KPI scorecards
    • Performance reviews
    • Clear expectations and accountability frameworks
  • Address underperformance swiftly and professionally
  • Foster a culture of ownership, integrity, growth, and excellence
• Sales, Marketing & Growth Execution
  • Drive ethical, confident selling across the team
  • Ensure providers and front desk are trained on:
    • Treatment plan conversion
    • Membership upgrades
    • Cross-selling and add-ons
  • Partner with ownership and marketing vendors to:
    • Execute campaigns
    • Track ROI
    • Improve lead conversion and booking rates
• Luxury Client Experience & Brand Protection
  • Maintain a consistent, high-touch, five-star patient experience
  • Handle escalated client concerns with professionalism and authority
  • Protect and elevate AOB Med Spa’s brand reputation
  • Ensure the spa environment reflects premium standards at all times

Requirements

• 5+ years in luxury medical spa, aesthetics, plastic surgery, concierge medicine, or luxury wellness management
• Proven experience with:
  • KPI-driven leadership
  • Membership launch and growth
  • P&L ownership
  • Scaling operations
  • Marketing liaison and hiring
• Strong working knowledge of Zenoti (or comparable EMR/CRM)
• Financially savvy with strong understanding of margins, payroll, and forecasting
• Confident leader who holds people accountable without micromanaging
• Highly organized, systems-oriented, and detail-driven
• Polished, professional, and aligned with a luxury brand
• Comfortable having hard conversations and enforcing standards

Pay

Base Salary: $85,000–$90,000+ (depending on experience and demonstrated capability)

Benefits

• Performance Bonuses:
  • Annual bonuses tied directly to:
    • Revenue growth targets and annual goals
    • Provider utilization benchmarks
    • Membership program launch, growth, and retention
    • Key operational KPIs (pre-booking, cost controls)
• Paid time off
• 401(k) eligibility with matching after one year
• Health insurance
• Complimentary employee services and product discounts
• Professional development and leadership training
• Opportunity to grow into:
  • Director of Operations
  • Direct partnership with ownership in scaling a high-value brand

This is a strategic leadership position for someone who wants to help build a best-in-class medical aesthetics business, protect revenue, elevate team performance, and be rewarded for real, measurable results.