Practice Manager

Careers Practice Manager Apply nowLearn more About AOB Med Spa AOB Med Spa is a premier luxury medical aesthetics practice located in Greenwood Village, Colorado. We are known for exceptional clinical outcomes, five-star patient experiences, and a high-integrity, high-performance culture. Our goal is not just growth—but smart, profitable, scalable growth built on strong systems, accountability, and brand excellence. We are seeking an elite Practice Manager to work directly with ownership to lead day-to-day operations, drive KPIs, protect revenue, and scale the business through strategic marketing and hiring. Role Overview The Practice Manager is the operational backbone of AOB Med Spa and the primary business partner to ownership. This leader translates vision into execution, ensures financial discipline, optimizes staff performance, and builds systems that support sustainable growth and long-term enterprise value. This role requires financial intelligence, emotional intelligence, and leadership courage. Key Responsibilities Financial & KPI Ownership Own daily, weekly, and monthly performance metrics within ZenotiTrack and report on:Provider utilization and revenue per hourMembership sales, retention, and deferred revenue accuracyPre-booking, conversion, and rebooking ratesPayroll %, COGS, inventory, and margin controlPartner with ownership on:Membership program launchBudgeting and forecastingRevenue growth strategiesMarketing and hiring strategiesEnforce strict controls around:Discounts, refunds, gift cards, memberships, and cash handlingFraud prevention and internal controls Operations & Systems Excellence Build, refine, and enforce SOPs across all departmentsEnsure flawless execution of:Scheduling, utilization, and capacity planningMemberships and packagesInventory managementBilling, reporting, and complianceOversee Zenoti reporting accuracy with multiple layers of oversightEnsure compliance with medical, legal, and regulatory standards Team Leadership & Accountability Lead and manage:Front Desk / Guest Experience TeamInjectors, Aestheticians, and Clinical ProvidersLeadership and support staffRecruit, onboard, and retain high-performing, values-aligned team membersImplement:KPI scorecardsPerformance reviewsClear expectations and accountability frameworksAddress underperformance swiftly and professionallyFoster a culture of ownership, integrity, growth, and excellence Sales, Marketing & Growth Execution Drive ethical, confident selling across the teamEnsure providers and front desk are trained on:Treatment plan conversionMembership upgradesCross-selling and add-onsPartner with ownership and marketing vendors to:Execute campaignsTrack ROIImprove lead conversion and booking rates Luxury Client Experience & Brand Protection Maintain a consistent, high-touch, five-star patient experienceHandle escalated client concerns with professionalism and authorityProtect and elevate AOB Med Spa’s brand reputationEnsure the spa environment reflects premium standards at all times Ideal Candidate 5+ years in luxury medical spa, aesthetics, plastic surgery, concierge medicine, or luxury wellness managementProven experience with:KPI-driven leadershipMembership launch and growthP&L ownershipScaling operationsMarketing liaison and hiringStrong working knowledge of Zenoti (or comparable EMR/CRM)Financially savvy with strong understanding of margins, payroll, and forecastingConfident leader who holds people accountable without micromanagingHighly organized, systems-oriented, and detail-drivenPolished, professional, and aligned with a luxury brandComfortable having hard conversations and enforcing standards Compensation & Incentives Base Salary: $85,000–$90,000+ (depending on experience and demonstrated capability) Performance Bonuses Annual bonuses tied directly to: Revenue growth targets and annual goalsProvider utilization benchmarksMembership program launch, growth, and retentionKey operational KPIs (pre-booking, cost controls) Additional Benefits Paid time off401(k) eligibility with matching after one yearHealth insuranceComplimentary employee services and product discountsProfessional development and leadership trainingOpportunity to grow into:Director of OperationsDirect partnership with ownership in scaling a high-value brand Why This Role Matters This is a strategic leadership position for someone who wants to help build a best-in-class medical aesthetics business, protect revenue, elevate team performance, and be rewarded for real, measurable results. Explore other open positions We're looking for people who care about excellence and want a career in aesthetics. Senior Master Medical Aesthetician Greenwood Village, CO Part Time RN/NP/PA Cosmetic Injector Greenwood Village, CO Part Time Front Office Coordinator / Assistant Manager Greenwood Village, CO Part Time CoolSculpting Specialist Greenwood Village, CO Part Time Aesthetics Sales Consultant: Body Sculpting Focus Greenwood Village, CO Part Time Ready for results? Schedule your appointment. Book now Phone Call us during business hours 303-777-5030 Office 8400 E Prentice Ave # 1400, Greenwood Village, CO 80111 Get directions