Practice Manager

Oversee the day-to-day operations of a veterinary practice, ensuring efficient and high-quality care for patients, delivering outstanding service to clients, and maintaining smooth business operations. This role involves managing administrative, financial, and human resources functions while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals is key.

Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff. Handle recruitment, record-keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules to align with patient needs, ensuring adequate coverage while remaining within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered. Champion new initiatives by motivating the team to achieve goals.
• Oversee the practice’s financial operations, including budgeting, billing, and expense management. Review reports and develop action plans to meet financial goals.
• Ensure accurate and timely billing, payments, and monitor accounts receivables and collection processes.
• Lead and coach the team to build meaningful client connections by providing exceptional customer service that exceeds expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain high standards of patient care and client communication.
• Ensure smooth daily operations, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Execute marketing strategies to attract new clients and retain current ones. Oversee social media, website content, and other marketing materials.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.
• Ensure compliance with veterinary regulatory agencies, health, safety, and labor laws. Oversee record-keeping and client/patient databases for accuracy and confidentiality.
• Maintain OSHA compliance related to workplace safety, including handling hazardous materials and proper waste disposal.
• Stay up-to-date on industry regulations and trends, implementing necessary changes in practice procedures.
• Train staff to effectively utilize practice technology and partner with IT support to address needs within the practice.

Requirements

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL, and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Pay

$70,000 - $78,000

Schedule

Full-time position with the possibility of evening and/or weekend hours based on client and patient needs. Must be able to work in a fast-paced, dynamic environment. Occasional lifting and physical tasks may be required.

Benefits

• Tailored development programs, mentorship, and career pathing to help achieve unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance.
• Health, dental, vision, life insurance, and mental health resources.
• Generous paid time off and holidays.
• Supportive, collaborative environment where everyone feels a sense of belonging.

Benefits listed apply to full-time employees.