Practice Manager

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll Join a Team That Invests in leadership development and internal growth.Believes people and performance go hand in hand.Values collaboration, authenticity, and continuous learning.Celebrates wins, supports challenges, and grows together.Gives leaders the autonomy to make an impact while providing the support they need to succeed.

About The Role

• At AEG, we believe great patient experiences begin with great teams.
• As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and achieve meaningful business results.
• The Practice Manager will create an environment where people feel seen, supported, challenged, and celebrated.
• We believe accountability and compassion go hand in hand, and our leaders are expected to develop people as intentionally as they drive results.
• This role serves as the primary on-site leader and is accountable for creating a consistent, patient-centered, and high-performing practice environment.
• The Practice Manager leads through people, process, service, technology, and business execution.
• This includes supporting patient flow, reinforcing service expectations, coaching team members, managing operational priorities, and ensuring the practice team is aligned to patient care standards, provider needs, and performance goals.
• This role partners closely with the Optometrist and Field Leadership to support clinical service alignment, team development, operational consistency, patient handoffs, practice growth, and overall business success.
• The Practice Manager must be able to lead in a fast-paced environment, interpret performance trends, support team adoption of systems and technology, and guide the practice through evolving business and patient care needs.
• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact