Practice Manager

Full-time position in Foxboro, Massachusetts, USA.

About the role

The Practice Manager (PM) has accountability for all aspects of the location’s business operations. As a team leader at a “people-first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for driving top-line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives.

The PM works directly with staff and OD partners to ensure professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the “Acuity Way.”

Responsibilities

• Apply leadership, creative thinking, and analytical skills to improve individual practice performance and solve operational issues
• Build an effective team that works collaboratively to achieve results
• Address the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establish clear objectives for practice staff, communicate expectations with clarity, and set high standards of performance
• Set the standard for remarkable patient services and experiences utilizing the Acuity Way
• Identify and select top talent that matches AEG’s values and recruit for long-term sustainability
• Work closely with the District Manager to achieve and exceed financial plans for the practice
• Learn quickly and adapt to facing new problems; work to find creative solutions
• Demonstrate a relentless style to achieving results and developing others, sharing best practices within the AEG platform
• Retain an open mind when adapting to change
• Marshal resources to get tasks done efficiently; orchestrate many activities to accomplish various goals through superior service
• Review daily sales, identify gaps, and implement solutions to close them
• Reinforce the practice selling strategy and the Acuity Way
• Protect the company through loss prevention
• Partner with Human Resources to ensure employees are committed to handbook guidelines

Requirements

• 3–5 years of professional setting background with leadership capacity
• Business degree in Hospitality, Business, or related management field experience
• Excellent verbal and written communication skills
• Optician certification preferred

Benefits

• 401(k) with match
• Medical, dental, life, short-term disability (STD), and long-term disability (LTD) insurance
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• Paid time off (PTO)
• Paid holidays

Benefits applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.